Bill Utter Ford

Went in for an oil change. Took over 2 hours. I think that’s too long. Friendly people but they told us it would be an hour and it was over an hour before they even started.

Did everything I requested and also took care of some issues I didn’t know about. Was able to replace my drivers side rear view mirror in the same day. Thought for sure that would have taken longer due to COVID bs. Great bunch of people.

Eddie Church did a great job and is always appreciated! Bill Utter Ford has always taken care of us and we look forward to working with them in the future.

Called to confirm timing for an appointment to get 2 new keys made. Showed up at 1:15 and told the service rep I have a hard stop at 2:15 does that work? He said yes, no problem. 2:05 rolls around and the car was still sitting in the parking lot. Had to leave, come back and wait another 50 minutes for the keys.

Good Job! Appreciate all your help Greg. I've been a customer since 1965. It's service like this that has kept me coming back all through the years.

Prompt service by service managers and technicians. Don and Gregg have always responded to my phone and are very professional. Both have explained any repairs and delays in parts delivery!

Easy to schedule service. Staff was great to work with. Justin Godfrey took great care of me. I was in & out in less than 1 hr. on a busy Friday afternoon

The help I needed was specific. Don and Marcos the mechanic worked with me. I used specific parts not available at the dealership so I depended on shipping which was slow at best. The task at hand was not emergent so time was not an issue. I always liked Bill Utter Ford and will continue to do business with them.

Had a great experience with Bill Utter Ford. My vehicle was checked in for a service, the works was done quickly and efficiently so I could get back to tending to my business again. Thank you!

Although we did not get started on a good foot (misrepresented quote on service charges) John Witt with assistance from Service Director made it right.