Reviews
Friendly, professional, detailed , good communication,
Friendly, professional, detailed , good communication, very pleased with the overall service and would recommend for future service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending us, Kevin! We're so happy the service at Bill Utter Ford exceeded expectations and we look forward to seeing you next time.
Mike and Coulton did a great job of getting our car
Mike and Coulton did a great job of getting our car serviced and returned to us quickly. We always service our vehicles with Bill Utter Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rhonda, thank you for trusting Mike and Coulton with your vehicle's service at Bill Utter Ford! We're glad to hear they took great care of you. See you next time!
Like any business, the employees make all the difference
Like any business, the employees make all the difference at Bill Utter Ford. My service advisor, Eddie Church, is the best ever.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Eddie made such a positive impact on your experience at Bill Utter Ford. Thank you for sharing this feedback, and we look forward to serving you again!
Good service A+ Just 1 thing I think the techs can do
Good service A+ Just 1 thing I think the techs can do a better job on the oil over spilled while draining I parked in my garage & noticed drops of oil on the floor Looked under truck & oil was dripping around new oil filter I had to clean all around oil filter I thought you used shields while draining used oil
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback on the service at Bill Utter Ford. We appreciate the rating and apologize for any inconvenience caused by the oil spill. Your comments will be shared with our team to ensure improvements are made, and we hope to provide an even better experience next time!
I am very disappointed in the service that I received.
I am very disappointed in the service that I received. I was charged $179 just to be told that I needed a new battery and they wouldn’t even use that amount towards a new battery.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kristine, I'm sorry to hear about your experience with the battery service. We strive for transparency and fairness in our pricing, so it's concerning to learn that we fell short here. Please reach out if you'd like us to look into this further or discuss any other concerns you may have. Thank you, Patrick Nixon - Service Director - 940-321-7411
Went in for a routine oil change.
Went in for a routine oil change. Eddie Church, service advisor was awesome as were the mechanics. Thanks again for the car wash afterwards as well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Eddie and our team at Bill Utter Ford provided you with excellent service during your visit. We appreciate the shoutout and look forward to seeing you next time!
The service department and sales representatives have
The service department and sales representatives have been very accommodating every visit I have made.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Derrick, it's great to hear that our service department and sales team at Bill Utter Ford have been accommodating during your visits. We appreciate your feedback!
Satisfied with work I received .
Satisfied with work I received . Danny was helpful with explaining the work that needed to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that Danny and our Bill Utter Ford team earned your five stars. Thanks for the awesome review!
Omar exceeded our expectations!
Omar exceeded our expectations! Communication and excellent customer service! We will always be customers! Dina King
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Omar provided excellent customer service and communication at Bill Utter Ford! Thank you for your continued support, and we look forward to serving you again in the future.
Greg hall was great.
Greg hall was great. Easy to talk to and very helpful. Ford need more people like him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that Greg provided excellent service and support. He is an asset to the Bill Utter Ford team! See you next time!