Bill Utter Ford

Dishonest business practices, tried to have me sign a deal sheet with different values than what was previously agreed upon. Finally corrected them and then finance had a completely different set of numbers. Said it I bought a warranty he’d drop my interest rate 2 points. Never got to see the truck until after I signed because it was in detail. Not sure why they took so long I’m still cleaning out the caked up dirt in every crack and crevice. Drivers seat destroyed, salesman said he didn’t notice. Front bumper heavy damage. None of these things were shown on the online pictures

I AM STILL PAYING FOR A CAR I TRADED IN- SEVEN WEEKS AGO!!!!!!! I purchased a car from this dealership on 3/1/25. I traded in a car towards the purchase. On 3/15, I informed them that the car I traded in was still on my account. They stated it would definitely be removed by April. Early April rolls around—NOPE! The car I traded in is still listed on my account. I called the salesperson and spoke with the financing office. They stated it would be resolved in a few days. But NO—here we are SEVEN WEEKS into purchasing our car/trading in, and still no resolution. I spoke with the Finance Manager, Kylie Clark, who stated it would be resolved "quickly," but, you guessed it—NOPE!!!! Now I have TWO car payments but only own one!! This is "people first" service!?!?! I don't think so! SAVE YOURSELF THE HEADACHE AND GO SOMEWHERE ELSE!

We first met Dr. Phil when we moved here in July 2010. He was very professional and straight forward. This was our first experience at a car delear in Texas. Since then we've been back 9 times purchasing vehichles, always with Dr. Phil.

Been buying cars here for 15 years. Came from California wanting to buy a new truck

We drove 2 1/2 hours after texting keenly all week on 2 vehicles. He was upfront about everything and absolutely no pressure. I would not hesitate to reach out to him again when we are in the market for another vehicle.

Adam had exceptional customer service. very attentive with following up and answering all questions. Adam made the process very swift and easy, not a lot of confusion at all. I’ll definitely recommend Adam/Bill Utter to anyone looking to buy a car.

Phil Tysinger was absolutely an amazing help getting me into a new truck. I loved every bit of the process and my new truck is amazing, Thank you Phil Tysinger!!

We were blessed to have a great salesman Kenny Morgan who made the whole process go smoothly. He was very respectful and honest

This was first time buying from an actual dealership, I can honestly say that Adam is amazing at what he does. Real down to earth guy with great customer service. Took really good care of me and my mother, even went as far as offering us snacks while we waited. The process didn’t take long at all he was very thorough in explaining everything, and knew a ton about my vehicle. When I'm in the market to buy again I will definitely come here and I recommend Adam. Great guy!!

Adam was great, helpful, straight forward and attentive. Awesome experience overall, no complaints with his service. Thank you!