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Bill Utter Ford

(4,381 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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I purchased a preowned vehicle from Adam & Bill Utter

I purchased a preowned vehicle from Adam & Bill Utter Ford recently. It was a fantastic experience all around. I am not the type of person to look forward to purchasing a new vehicle, but I truly had a great time. Not once did I feel pressured to make a decision, all the while Adam had immense knowledge on the vehicle and would also point out things I hadn't even thought about. If you are in the market for a new or pre-owned vehicle you can't go wrong with Adam at Bill Utter!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The dealership was fantastic overall.

The dealership was fantastic overall. I worked with Charles Van Horn. He was great, very accommodating and laid back. Lane in finance was very difficult to work with, however. A simple task ended up taking several weeks, his communication and service was extremely poor. That is the only reason the review isn't 5 stars. I will probably go back for my next vehicle because of how great everything else was though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a fantastic experience at Bill Utter Ford, and Phil

I had a fantastic experience at Bill Utter Ford, and Phil Tysinger in the used car division was great to work with. Very pleased with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great help, very friendly, very patient, and it’s was a

Great help, very friendly, very patient, and it’s was a great experience. Dog friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have taken two different vehicles to Bill Utter Ford

I have taken two different vehicles to Bill Utter Ford over the past eight years and have always been satisfied with both the product cars and the service I Will definitely be back

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service was fast and efficient, with all of the staff

Service was fast and efficient, with all of the staff being extremely helpful. Phil Tysinger, the man who was assisting us, helped me out a lot as a first time buyer and took the time to explain the hows and whys of purchasing a vehicle. I cannot recommend them enough as a first time buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Charles our salesman was very engaging and knowledgeable

Charles our salesman was very engaging and knowledgeable with regards to the Bronco and accessories

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I have purchased over 20 vehicles (company and personal)

I have purchased over 20 vehicles (company and personal) from Phil Tysinger for many years! His customer service is beyond great! We always get a fair price and fair trade in. He makes the car buying experience easy! His after purchase service (if needed) is amazing. I recommend to everyone I know and even sometimes people I don’t to contact Phil. I will only purchase my vehicles from Phil and Bill Utter Ford. I recommend you do the same.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very pleased with working with Phil Tysinger, great

Very pleased with working with Phil Tysinger, great customer service from the very beginning. Will definitely buy another one from him !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Thank you to Phil Tysinger he was helpful and helped make

Thank you to Phil Tysinger he was helpful and helped make the process very smooth. Every person at the dealership we interacted with were very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.