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Bill Utter Ford

(4,381 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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The experience at Bill Utter was the bar none the best...

The experience at Bill Utter was the bar none the best time I've had at a dealership. They were attentive and understanding to my requests, worked with me on the pricing, and were extremely transparent on pricing and financing. I would definitely recommend this dealership to everyone I know! The owner even came by nonchalantly handing out cookies to unknowing customers, they had no idea! That was a truly "sweet" touch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business and the kind words. We strive every day to provide our customers with the "Utter Difference" and provide our customers with a great experience. We look forward to seeing you next time.

Great dealership and they stand behind their word. This...

Great dealership and they stand behind their word. This is my second vehicle I have purchased from them and at this point I will return for my third. A dealership in my mind is only as good as the service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We greatly appreciate you and your loyalty to our company.

Adam was the best! Worked hard to find me the perfect...

Adam was the best! Worked hard to find me the perfect pre-owned Expedition! Can’t thank him and the dealership enough for their excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

From Adam and all of us at Bill Utter Ford, Thank you! We are always here for you and all of our customers.

Matt helped from the time i walked in the door. He...

Matt helped from the time i walked in the door. He listened the whole time. When i didn't know something he took the to explain. This was my first time buying a car by myself. Thank you so much. LINDA NOWAK

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Linda for your purchase! We are so happy you had a great experience. We look forward to seeing you next time!

Phil Tysinger was my contact and did everything he said...

Phil Tysinger was my contact and did everything he said he would. While I was busy at work, he arranged everything for us Happy customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Making our customers happy and providing excellent service is our goal every day. Congratulations on your new vehicle and thank you for your business!

Doyl and Mike, over exceeded my expectations with...

Doyl and Mike, over exceeded my expectations with purchasing a new vehicle. It was a quick, stress free experience. I will definitely be back and refer anyone I come across to Bill Utter Ford. I thank you both for your knowledge and compassion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your sincere words! We greatly appreciate you and your business.

Excellent Service!! Dillon is amazing! Would definitely...

Excellent Service!! Dillon is amazing! Would definitely recommend Bill Utter for every thing. Bought 2 trucks from them so far and always get my service done there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Thank you! We are so grateful for customers like yourself.

i brought my truck in for service, was greeted quickly...

i brought my truck in for service, was greeted quickly and treated with respect. The team made suggestions and my truck was ready when expected! thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you. We are so happy you had a wonderful experience and look forward to seeing you next time.

Mr. Swift did a excellent job of keeping me informed on...

Mr. Swift did a excellent job of keeping me informed on what needed to be done, and the progress of the work being done. Mr. Swift's customer service is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, John! We greatly appreciate your business and kind words.

Great experience. Very knowledgeable folks that walked us...

Great experience. Very knowledgeable folks that walked us through the whole process from vehicle orientation, test drive and purchase. A pleasant experience from start to finish

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. We greatly appreciate you and your business!