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Bill Utter Ford

(4,381 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Correction to previous review. I wrote in my first review...

Correction to previous review. I wrote in my first review that I was very pleased with the service at Bill Utter and found everyone very nice and efficient. I hit the 5 star rating and somehow it saved as 1 1/2 stars. Not sure how that happened but I felt strongly about correcting this on line. I am picky about service centers and excellent customer service (as I am in the service industry). I am EXTREMELY happy about my experience at Bill Utter and will, without question, use this as my Service Center. Greg, my service advisor, was kind and very helpful. Apologies for the incorrect star rating on the previous review !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We have been customers of Bill Utter Ford since 1982. Our...

We have been customers of Bill Utter Ford since 1982. Our son and his family are also faithful customers. Service is always top notch thanks to Danny. Doyle has been our salesman. We appreciate his professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Mr. Clausen for your kind words. We greatly appreciate you and your families business!

I have always received the best in Customer care from...

I have always received the best in Customer care from Greg Hall and Sharon Moreno! Every detail is fully explained and in addition any recommendations for future attention or possible considerations for marginal repairs are always given and considered! We have purchased 3 vehicles and recommended to our daughter Elizabeth Thrailkil that she make a used vehicle purchase from Bill Utter Ford which she did! Great Job! Great Customer Service and Care from the sales to Service to Collision!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and continued business. We greatly appreciate you and your family!

Great job. Had parts ordered and installed the next day....

Great job. Had parts ordered and installed the next day. The radio finally seems to be working correctly. Thanks again for all of your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is great to hear and are so happy we were able to resolve your radio issue. Thank you for your business!

Ivan was my sales person and did an excellent job. This...

Ivan was my sales person and did an excellent job. This is the second vehicle I have bought from him. He makes the process very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business. We are so happy you had a wonderful experience and that Ivan took great care of you. Enjoy your new vehicle!

I have received exceptional service every time I have...

I have received exceptional service every time I have visited Bill Utter Ford. I have been to other dealerships and they can’t compare, as far as the attention to detail and the speed in which they get you out. I always ask for Dillon, because he is tops when it comes to service advisors. This guy goes above and beyond in letting you know what is going on and what your next step should be with caring for your vehicle. I am should he want be my service advisor for long, because I see him as some who will more than likely be in the managing of the service advisors. All and all I have always received excellent service at this location. Number one in my book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Corey was fantastic very recommend he gets a very good...

Corey was fantastic very recommend he gets a very good score I will buy from him again very nice the whole experience was good thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business. It makes us smile knowing that you had such a wonderful experience!

From the service Department to Sales, Bill Utter Ford has...

From the service Department to Sales, Bill Utter Ford has been my go to dealership for many years now and between Danny and Doyle's consistent teamwork makes life choices easier, I drive past 3 dealerships that are closer just to do business with BIll Utter!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued loyalty to us. It's customers like yourself that has kept us going for the last 65 years. Thank you!

Juan was great to work with! He was able to get the price...

Juan was great to work with! He was able to get the price I wanted and the overall experience was great. Easy to work with sales team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Job very professional! They did a really good job....

Great Job very professional! They did a really good job. the service was performed very quickly. I did not have an appointment and got in and out in less than an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.