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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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They were quick with adding accessories to my new truck....

They were quick with adding accessories to my new truck. It took a long time for somebody to acknowledge me when I returned the rental. Service managers always ignore and just keep making calls instead of helping walk-in customers. There needs to be a better system for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quincy was straight forward with no BS. We agreed on a...

Quincy was straight forward with no BS. We agreed on a price over the phone. Then I drove to the dealership and did the deal! It made the experience great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good Service

Service was quick and representatives were very helpful. Greg Hall explained what work was needed and what the total cost would be. The work was completed in less than a day. And, John Witt sent me home in a nicely washed vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Called to make an appointment. They were able to get me...

Called to make an appointment. They were able to get me in immediately. Drop off was easy, staff was very friendly. Car was ready when promised. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easy drop off. Easy pickup. Everything explained well....

Easy drop off. Easy pickup. Everything explained well. The fixed everything just as I had asked. The service writer even took the time to explain all the repairs and what caused the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very organized and fast service.

The process was smooth, every organized and clean. Very clean service department and also shop, i would definitely recommend this dealer for any kind of services needed for your ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dan followed up with my request on a used Ram 1500. He...

Dan followed up with my request on a used Ram 1500. He got right to work and made the whole process easy, and stress free. Highly recommended! Got exactly what I wanted for a GREAT deal. Can't say enough how smooth and stress free the whole process was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I am always disappointed service advisors are so slow

You drive in to the service bay and it may take 10 minutes or more for a service advisor to come out and see what you need. Then it is like they are doing you a favor by asking what you need. On at least one occasion I waited for 15 minutes and no one came out although there were at least 5 people looking out and acting as if they had nothing to do.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

excellent

Prices very good , knowledgeable, friendly, ,highly wood recommend bill utter Ford , Cornith Texas , thinking of trading the employer, with a sun roof, pearl white wide tires

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I was a little annoyed that my “life time brake pad” deal...

I was a little annoyed that my “life time brake pad” deal came with me paying $120 for brake linings and another charge for break fluid when I was led to believe all I would be responsible for was the labor when it was time to change them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.