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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Very good experience. Would have liked them to negotiate...

Very good experience. Would have liked them to negotiate at little. Patrick was awesome he tried to help me with price but management said nope!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service in this crazy time

It was just for a simple oil change but it was great service. Eddie Church always does a great job and provides personal service. It's great he remembers me every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Overall,’my issue was resolved. I did leave instructions...

Overall,’my issue was resolved. I did leave instructions when I dropped off my vehicle to wash it upon pick up. When I picked up my vehicle, it was not washed. I would also have liked to been asked/ offered to address any recall issues. Now I have to make arraignments to go back and address the recall issues. I just felt I e had better service at other dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mostly good

Everything went well until after the paperwork was signed and they had washed the vehicle. It was then that I had noticed the the back liftgate had been damaged. I did point it out to Adam along with the missing button on the dash. He said he was working on the button and did not comment on the damage to the liftgate. Other that that it was the easier than I thought it would be to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very happy with our used Yaris

I bought a 2013 Toyota Yaris over a month ago. Tom was my salesman. I was very happy with the price and financing provided. As well, the followup service to fix a couple minor issues on the vehicle was fast and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I knew which vehicle I wanted. I called and the sales...

I knew which vehicle I wanted. I called and the sales consultant said come. He had it ready for a test drive when we got there. Complete process took less than 2 hours and we now have a new truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They always make me great deals. Great service. Doyle...

They always make me great deals. Great service. Doyle took the time to show me all the details of my new truck. This King Ranch is the best truck so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quincy was great, the deal was real and straight forward,...

Quincy was great, the deal was real and straight forward, no games. Made the deal through email and phone calls and texts. Considering all that is going on we were in and out of the dealership in no time at all, not to mention the fact that they stayed late on a Saturday afternoon to sell us our vehicle. Would definitely buy here again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Long Time customer

Doyle Chaffin, Is by far the best sales person I have ever dealt with up front and honest and works hard for you Great person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service, quick in and out

Very good experience. They found the vehicle to meet my requirements. Set up appointment to minimize the turn around/sale completion time. The deal was great. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.