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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Recently purchased a used car from Bill Utter. Salesman...

Recently purchased a used car from Bill Utter. Salesman was courteous and professional. Process was quick and simple. Great price, great service, what else could you ask for?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The only reason I gave a 4 star was because I asked for a...

The only reason I gave a 4 star was because I asked for a wash and detail after my oil change. I got the car back it was just washed and poorly washed at that! It was not vacuumed or wiped down! I guess in my opinion if they want you to take care of your car for resale value I think keeping it clean should be automatically done like the old days! The employee I checked was the person I spoke to on the phone when I called. I asked for him when I got there like he suggested me do but he was busy with another customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Was a Smooth transaction no pressure nice and...

Was a Smooth transaction no pressure nice and Professional. Super quick and found the best interest Mike was very nice in take his time to explain everything detailed awesome service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Couldn’t ask for a better service writer or loaner car...

Couldn’t ask for a better service writer or loaner car person. I was treated with courtesy and respect from start to finish. Thank you, Heath Woodrum

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome Customer Service

Arrived without an appointment for a oil change, tire rotation and recall. Vehicle was ready in half the the amount of time I thought I would be waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great job and was completed at an earlier time.

Looking forward to future service at Bill Utter Ford in Denton. Believe that the work was completed in a good period of time and did a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service Jumped right on to my issue Gave...

Great customer service Jumped right on to my issue Gave me a reasonable quote Had it repaired quickly and back to me in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I can’t tell you enough how much I love this place! You...

I can’t tell you enough how much I love this place! You may feel that they are a little pricey but the customer service and quality are sooo worth it !! Carrie in the service department is a five star employee all the way around! Thank you the service team for great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was told my entire life not to take my car or truck to...

I was told my entire life not to take my car or truck to dealerships unless I just don’t care about money - this dealership has changed my mind. I trust them, they fix it right, and they cost the same as any repair shops

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very pleased and satisfied with the service. I would...

Very pleased and satisfied with the service. I would definitely recommend your service to anybody. We will be doing business again and the staff was five star also thank you very much for a pleasant visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.