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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Great Service

I had brought my car in to have the navigation system worked on. They ordered the part, I took my car back and they fixed it promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership lead by a stellar leadership team that...

Great dealership lead by a stellar leadership team that goes above and beyond to ensure they’ve exceeded your expectations. Definitely recommend Bill Utter Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best Experience

Picking up our new truck was quick and painless, great experience! Would definitely come here for my next truck. Mike was great and this was one of the best experiences I've ever had purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service department was very helpful repairing my F250 in...

Service department was very helpful repairing my F250 in a timely manner. They told me it could be 2 to 3 weeks to have my truck repaired. Carl Anderson was able to work with the service department and find the repair parts and return my truck to me in two days. I don’t think it could have happened without his help. Cory is my sales man and was able to look at my problem and forward the information to Carl. Thanks for everyone at Bill Utter Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I came there due to a recall on my Ford escape, I was...

I came there due to a recall on my Ford escape, I was showed how to deactivate the auto stop and now by biologists in Kem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience and extremely helpful - would definitely...

Great experience and extremely helpful - would definitely buy again from this dealership. The most friendly dealership in the metroplex!!!!! Great job Bill Utter Ford - awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This is the second car I have bought from here. I visited...

This is the second car I have bought from here. I visited a few other dealerships and none of them were as helpful and nice as Ford. I get treated like an idiot at a lot of dealerships because I'm a woman and I'm young. I've never had that problem at Bill Utter Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very helpful staff and, excellent service team! I will...

Very helpful staff and, excellent service team! I will definitely be returning to Bill Utter for anything I need done to my vehicle and again when I’m ready to trade out of it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast, friendly, knowledgeable

We looked online for a hybrid and found the best prices and selection at Bill Utter. We had to learn that the price online really is the lowest price, but that was simple once we talked with Adam. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Warranty Repair

Amazing work diagnosing and thoroughly repairing drive line issues. Couldn't be happier with the service, the customer support, and overall helpfulness. I am a service customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.