Reviews
Great customer service.
Great customer service. They are great in working around our schedule and provide loaner cars and shuttle services. Very transparent about price and whether a repair is necessary or not.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a great experience with our team at Bill Utter Ford! We aim for transparency and convenience in all we do. Thanks for your positive feedback—it's much appreciated!
I have always used Bill Utter ford for servicing my car.
I have always used Bill Utter ford for servicing my car. They are always not only friendly but I know the work will be done well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know you've had consistently positive experiences with our service team at Bill Utter Ford. Thanks for trusting us with your car's needs, and we look forward to seeing you next time!
Service was great.
Service was great. Advisor made sure items were in stock before my appointment and my truck was done and ready for pickup before originally stated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that our team at Bill Utter Ford was able to provide you with efficient and effective service. Thank you for sharing your experience, we look forward to assisting you again in the future!
Communication was excellent while my truck was in their
Communication was excellent while my truck was in their body shop. They were also able to accommodate a last minute service request. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Katrina, we're glad to know our team at Bill Utter Ford was able to provide excellent communication and accommodate your last-minute service request. Thanks for the high recommendation!
Excellent service.
Excellent service. Justin was helpful all the way and the cost was fair and timely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks a million, from the Bill Utter Ford Team! We are glad that Justin was helpful.
This is an honest dealership.
This is an honest dealership. They have a comfortable waiting room and they keep you informed on the progress of your car. I trust Bill Utter Ford with any repairs and maintenance of my Escape.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Suzanne, we're delighted to know you trust us with your Ford Escape's maintenance and repairs. We aim for transparency and comfort at Bill Utter Ford. Thanks so much for the positive feedback!
Greg Hall walk me through all my options for the repair
Greg Hall walk me through all my options for the repair of my car. He was very patient and answered every question that I have. He's an asset to your team and my go to guy. I know there’s people behind the scene that are hands on but the outcome is the car drives like brand new.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Randy, it's great to know that Greg was able to guide you through your repair options at Bill Utter Ford. We appreciate the shout-out and are glad your car is running like new again!
Great service.
Great service. Justin the service advisor was amazing. Car was washed but not good enough.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
While we're glad to hear Justin provided you with an amazing service experience, it's disappointing to learn that our car wash service didn't meet your expectations. Rest assured that we'll be sharing your feedback with the team to improve our work going forward. We appreciate your business and hope to see you again at Bill Utter Ford!
I appreciate the service, competency, ease of being
I appreciate the service, competency, ease of being serviced and friendliness of Bill Utter Ford. My service advisor today was Kason and he handled everything great from the moment I got there until the service was completed. Great job, Bill Utter Ford in Denton, TX!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janet, it's wonderful to know that Kason and the rest of our team at Bill Utter Ford provided you with great service. We appreciate your kind words and are here for you and any of your future needs!
Cold rainy day & they let my vehicle with leather
Cold rainy day & they let my vehicle with leather interior sit outside with window down & I did not roll it down. They also didn't put any seat protection over my leather seat. Asked service rep for my cabin air filter that was being changed out. Rep said he would take pic & send me. It's now next day & after texting rep to send pic, I still have no pic.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Richard - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Perry Eggleston - Service Director - 940-321-7442