Bill Utter Ford

Everyone I worked with was helpful and professional. Steve Davidson went out of his way to take care of every detail. This was my 2nd Ford Escape in 6 months and we really enjoy both cars.

We had a wonderful experience with Bill Utter Ford! Quincy Alonzo was knowledgeable of the products and very friendly. The finance manager, Mike Lewis was quick and answered all our questions. Thanks guys for a job well done!! We are very happy with our new 2017 Ford Explorer Limited edition!!!

We purchased a used vehicle in Jan of 2016 within the first month of having it, it was in service 2 times for a total of 28 day because of engine problems (car jerking to a stop multiple times while driving),and a check engine light. After being told the 2nd time that they had ran all the test they could do e repair for problem and reset the light they couldnt get it to replicate. 3days later check engi e light came back on. I called and was told that since all test had been run there was nothing to worry about unless it mechanically acted up not to worry about the check engine light it was a dummy light. SO I TRUSTED THEM. Mind you i had the warranty they gave PLUS an extended warranty was purchased that would have covered engine issues. Any time there has been an issue it has been taken in and the check engine light has remained on and all maintance records have been maintained. fast forward to August of this year, a light comes on that says loss of engine power, i call and have the car towed to Service department. Long story short it needs a NEW ENGINE, and my extended warranty is expired by 600 miles. AND THEY HAVE NO RECORD OF THE FIRST TWO VISITS TO SERVICE FOR ENGINE PROBLEMS THAT THEY HAD THE CAR FOR A TOTAL OF ALMOST A MONTH....NO RECORDS AT ALL.... i had to provide those for them. The service director was completely clueless and made multiple statements, about what was wrong with the car and what all they had done when explaining to me that they couldnt help me but also couldnt explain why they had no record or 2 service visits that were for the engine problens . Basically i have been told that because the original problems happened last year (2 weeks after buying it) and 35,000 miles before now and their service department refused to keep it longer as we asked multiple times to figure out the problem and instead we were told "its a dummy light" they can be of no assistance to me because basically its not their problem. After reading other reviews i see now that lying , and shotty work, and not standing behind their work is not uncommon i am very dissapointed and would like to have this handled before further action is taken, I have left a message for the GM and am waiting for a call back, i fully expect that SOMEONE at this location will take a stand for whats right and back their actions up by coming up with a solution that does not cost a customer an additional 10k. Erin our service advisor was kind.

Salesman was Sebastian, he was great. pushy enough to keep the sale rolling but not rude like most guys get. He had stream lined this sale to make it quick for me to get in and get out, instead of making this an all day affair. This is my first ford, so I'm very satisfied with the knowledge he had, and if he didn't know, he found out quick. Very satisfied customer here, Thanks Sebastian and the finance team for a quick and smooth transaction.

Doyle Chaffin...the go to guy there!!!!! He is always friendly, courteous, and above all, I believe to be sincerely honest. No high pressure sales. Just gives you the facts.

Worked with Steve Davidson. Easy, easy, transaction. He was very helpful and we ended up with a car perfect for us. Thanks Steve for excellent care.

"Easy" Steve was a joy to work with. All our questions were answered and we looked at several options and models. He showed us the way to get the best rebates compared to financing options. A real pleasure "Easy Steve"

Quick, honest and friendly staff. We had to replace our old car and the folks at Bill Utter Ford did a bang-up job for us. Carina Thompson was our salesperson; she knew her stuff and was very helpful.

I was shopping online and noticed Bill Utter's Mustang inventory. That's what took me to that dealership on a Saturday. From the time I walked in the door, their responsiveness and professionalism was outstanding. We test drove a couple of cars there, then went to another dealership and drove a car. We went back on Monday, and bought from Robert Williamson. He educated us on the vehicle. It was a great experience! They also did the window tint two days later. Denise helped me with that and it went really smooth. They gave me a loaner, which really helped too. I'm so happy with my new Mustang!

My experience with Bill Utter Ford has been superior in every respect. Beginning with the sales experience with Doyle Chaffin, everyone has been friendly, helpful and professional at every step of the process.