Reviews
Straight to the point pricing
Just purchased a new Explorer Sport, 4 wheel drive from Will Shropshire. Very informational salesman, with a sense of humor who made the purchase not only fun but fast ! Finance Manager Branden Nabors had the paperwork ready within minutes, and was extremely friendly. We were in and out within 90 minutes (including a test drive) and will definitely purchase our next vehicle through Bill Utter / Will Shropshire.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very down to earth
We were met at the dealership with a very casual greeting. Being an old farm boy, this was very refreshing to be greeted as equals and not of different social status. We explained to Mitch Trimmer the ground rules on what we were looking for in a vehicle because of an accident where our car had been totaled. We had new safety features which were important to us because my wife was the one in the accident and was leary of not being protected if a similar situation ever arose again. We are enjoying the new car very much and our buying experience was as straight forward without added pressure on anyone's part to finalize the purchase. THANK YOU BILL UTTER FORD AND YOUR ENTIRE SALE FORCE. Vernon & Nettie Zehms
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great people
After going to several other Ford dealerships and getting hassled for many hours with what seemed to be a bait and switch, I happened onto Bill Utter. The traffic from Fort Worth to Denton took longer to get through than the car purchase. We were in and out with keys in hand in less than 2 hours. The people were great and want you to be happy with your purchase. I will definitely be back the next time I'm in a market for a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic!
Carina helped us purchase a brand new Ford Explorer. She was knowledgable and very kind. She answered every question in detail. The rest of the staff was just as professional, making small talk as we waited for certain procedures to be completed, as well as helping is through financing and the extras to purchase with our vehicle. I would recommend anyone to this fine establishment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ford Explorer Purchase
100% positive experience. The salesman was very friendly. He helped us with understanding the operation of all the technology features. I would definitely shop here again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Move over Sewell!!!
Best car buying experience ever!!! Tom Corrigan and Mike Lewis felt like friends you have known since elementary school helping you find a vehicle that is the right one for you. Sincere, professional, patient, and no pressure. Some thought I was out of my mind to drive 40+ miles through rain, sleet, and traffic just to look at a truck at Bill Utter Ford, but I can honestly say the effort was worth it. Bill Utter Ford, Tom, and Mike get two thumbs and two big toes up!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people at Bill Utter ford
Steve went out of his way to accommodate my needs as i did not know which car i wanted. He answered all my questions ,was polite and informative and within no time i knew which mustang i wanted. A pleasure to do business with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with the service
Carina Thompson did a excellent job during my car buying experience . I would definitely recommend them to the people I know and will be back to service my vechile here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Buying Experience
The overall experience was great. Sales representatives were fair in the negotiations. Gave me the information I needed to make an informed decision to purchase the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a Good Experience -- Satisfaction Guaranteed
We've always trusted Doyle Chaffin to be fair and honest with us. And we've enjoyed 25+ years buying cars and trucks from Bill Utter Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car