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Bill Utter Ford

(4,385 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Awesome

Would of given 10 stars. This is our second Fusion bought thru Doyle and both times he exceeded our expectations. Everything went exactly as he said it would. Thanks again for making it a pleasant experience ... Ann an Rick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great car great service at Bill Utter Ford

I am very impressed with Bill Utter. We shopped around several dealerships in the area for days and were very discouraged with the used car selection for our price range, our car had broken down and we needed something affordable quick. We walked in Bill Utter and immediately felt welcomed, our salesman Steve was honest and knowledgeable and ended up getting us a BRAND NEW 2017 Focus for the price of a used 2010 car we looked at the previous day. We are blessed to have gotten such a beautiful car that is reliable for such a great deal. I will highly recommend Bill Utter and "easy Steve" to everyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent experience

"Easy" Steve Davidson was knowledgeable and personable. We didn't have to buy a car from him, we WANTED to, and will recommend him and Bill Utter to anyone looking for a new Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy Steve is the bomb

I had the pleasure of meeting "Easy" Steve yesterday. He assisted us in picking a Ford Escape, that I love, without that "pushy sales guy" feel. Bill utter staff was very accommodating and made the process extremely smooth. I highly recommend having "Easy Steve" help anyone find thier new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Buying my new car was quick, easy, and got a great deal

Everyone was very helpful and courteous. Got a great deal on my new car without any hassle. The whole process of buying the car and getting financing went very quickly,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Long time service customer - now new truck customer

I stopped in to see what Bill Utter Ford would offer me on my used truck. The used car manager Ken Schmitt was super friendly and very accommodating. Ken referred me to Tom Corrigan who led me through the rest of the purchase event. Patient beyond compare, Tom hung in there with me while I oscillated between 2 different trucks. Tom was very knowledgeable about the vehicle I was buying and eager to help in every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Positive Buying Experience and Dealer Follow Through

Sales staff knew their product and followed through with my requests for information and minor service issue. After market additions that I did were timely, well done and reasonably priced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience with whole process.

Car shopping can feel overwhelming, but Mike and Steve spent time listening to our needs to determine what would be right for us. Not only that, but Steve knew my husband from a prior purchase. He and my hubby were riding in our trade-in when it broke down on the feeder road! His graciousness in handling that awkward situation is why we returned. The whole staff at Bill Utter were helpful. And lets not forget: Ford makes great trucks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service

My family has a long term relationship with Doyle and Bill Utter, outstanding customer service as well as thorough follow thru. I highly recommend Bill Utter and Doyle Chaffin to friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carina

Very knowledgeable on product. Friendly and so respectful. Highly recommend Carina. Takes her job very seriously and responds immediately via text or phone. Completely satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.