Reviews
Awesome
Would of given 10 stars. This is our second Fusion bought thru Doyle and both times he exceeded our expectations. Everything went exactly as he said it would. Thanks again for making it a pleasant experience ... Ann an Rick
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great car great service at Bill Utter Ford
I am very impressed with Bill Utter. We shopped around several dealerships in the area for days and were very discouraged with the used car selection for our price range, our car had broken down and we needed something affordable quick. We walked in Bill Utter and immediately felt welcomed, our salesman Steve was honest and knowledgeable and ended up getting us a BRAND NEW 2017 Focus for the price of a used 2010 car we looked at the previous day. We are blessed to have gotten such a beautiful car that is reliable for such a great deal. I will highly recommend Bill Utter and "easy Steve" to everyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience
"Easy" Steve Davidson was knowledgeable and personable. We didn't have to buy a car from him, we WANTED to, and will recommend him and Bill Utter to anyone looking for a new Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy Steve is the bomb
I had the pleasure of meeting "Easy" Steve yesterday. He assisted us in picking a Ford Escape, that I love, without that "pushy sales guy" feel. Bill utter staff was very accommodating and made the process extremely smooth. I highly recommend having "Easy Steve" help anyone find thier new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying my new car was quick, easy, and got a great deal
Everyone was very helpful and courteous. Got a great deal on my new car without any hassle. The whole process of buying the car and getting financing went very quickly,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Long time service customer - now new truck customer
I stopped in to see what Bill Utter Ford would offer me on my used truck. The used car manager Ken Schmitt was super friendly and very accommodating. Ken referred me to Tom Corrigan who led me through the rest of the purchase event. Patient beyond compare, Tom hung in there with me while I oscillated between 2 different trucks. Tom was very knowledgeable about the vehicle I was buying and eager to help in every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Positive Buying Experience and Dealer Follow Through
Sales staff knew their product and followed through with my requests for information and minor service issue. After market additions that I did were timely, well done and reasonably priced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience with whole process.
Car shopping can feel overwhelming, but Mike and Steve spent time listening to our needs to determine what would be right for us. Not only that, but Steve knew my husband from a prior purchase. He and my hubby were riding in our trade-in when it broke down on the feeder road! His graciousness in handling that awkward situation is why we returned. The whole staff at Bill Utter were helpful. And lets not forget: Ford makes great trucks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service
My family has a long term relationship with Doyle and Bill Utter, outstanding customer service as well as thorough follow thru. I highly recommend Bill Utter and Doyle Chaffin to friends and family
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carina
Very knowledgeable on product. Friendly and so respectful. Highly recommend Carina. Takes her job very seriously and responds immediately via text or phone. Completely satisfied
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car