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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Excellent experience with whole process.

Car shopping can feel overwhelming, but Mike and Steve spent time listening to our needs to determine what would be right for us. Not only that, but Steve knew my husband from a prior purchase. He and my hubby were riding in our trade-in when it broke down on the feeder road! His graciousness in handling that awkward situation is why we returned. The whole staff at Bill Utter were helpful. And lets not forget: Ford makes great trucks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service

My family has a long term relationship with Doyle and Bill Utter, outstanding customer service as well as thorough follow thru. I highly recommend Bill Utter and Doyle Chaffin to friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carina

Very knowledgeable on product. Friendly and so respectful. Highly recommend Carina. Takes her job very seriously and responds immediately via text or phone. Completely satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

100% satisfaction guaranteed

We haven't been disappointed with any of our experiences at Bill Utter Ford. Doyle Chaffin is a great salesman who listens to what we want and finds us the perfect truck every time. The Ford F250 FX4 Lariat crew cab does the job of pulling our 33' 5th wheel camper. Denise Wolfe took care of our needs such as the spray-in bed liner, additional window tint and moving our 5th wheel trailer hitch. Banden Nabors made everything quick and easy in the finance department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer Friendly no frills

Steve Davidson, a young sales professional destined to have a bright future in auto sales. Respectful, friendly and knowledgeable. The most pleasant car buying experience I have ever had. 2nd time buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Go see Easy Steve

Steve was very helpful, and very patient with me. I always make sure that I know and understand all of my options, and Steve was able to articulate that to me. Branden was very accommodative as well - we discussed the different options and he understood my needs. Great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Vehicle Purchase

Kim Payne did an excellent job helping me Wiith the purchase. Explained the operation of the vehicle with patience and skill. I would recommend him to anyone. Kim knows Denton and it's history. Thanks to Bill UTTER Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Top notch service

The folks at Bill Utter Ford are there to make sure your happy with your vehicle and get the help you need when you need if should you have a service issue/need with your car. General Manager Craig Bowen is outstanding and is going to make sure he and his staff do their jobs in top notched fashion and to your satisfaction. I live in Dallas/Plano area but had such good experience with my purchase and subsequent services - I don't mind traveling to Denton to get the Bill Utter Ford experience. I'd recommend it to anybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent fast service

Painless experience with no negotiation necessary as best price was offered first. I would highly recommend to anyone in car buying state not just Ford cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience ever!

Everyone was very friendly and helpful! I felt comfortable and not pressured. Doyle Chaffin worked to get me the exact car I wanted: color and features that I wanted. He found me the perfect car!!! Doyle Chaffin sat patiently with me in my new car - Lightening Blue Escape SE - and explaned all the features . A tech person helped me set up all the tech things that needed Sync information. As I am in my 70's and had not had a car with all the Tech features before, this process was very important to me. Doyle has followed up to make sure everything is good Mike Lewis was my finance persona and was very helpful in setting everthing up! I highly recommend everyone at Bill Utter Ford in Denton, Texas!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.