Reviews
I am disabled and as usual bill utter Ford made getting
I am disabled and as usual bill utter Ford made getting my truck serviced very easy. Excellent customer service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that our team at Bill Utter Ford was able to make your truck service experience easy and convenient! We always aim for excellent customer service, so it's great to hear we hit the mark. Safe travels!
You guys are awesome
The young man in the Quick Lane was very through.
The young man in the Quick Lane was very through. I believe his name was Cameron.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to receive this kind review and shoutout to our team! Thank you for your feedback!
We were happy to be able to get the issues (warranty) and
We were happy to be able to get the issues (warranty) and oil change taken care of while we were out of town.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Harry, we're glad to know that our team at Bill Utter Ford was able to assist you with your warranty issues and oil change while you were out of town. Thanks for the review!
Jakob greeted me right away and was honest in his
Jakob greeted me right away and was honest in his assessment of the timeframe. Excellent job communicating with me.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your support of Bill Utter Ford! We'll be sure to let Jakob know his honest approach had a positive impact during your visit. Until next time, drive safely!
Eddie church is an all star.
Eddie church is an all star. He is amazing. Really great individual. Do what you can to keep him around!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your shout-out to Eddie and will share your kind words! We're glad you had a great experience with him at Bill Utter Ford. Thanks for the review!
Excellent service, excellent customer service.
Excellent service, excellent customer service. I've had my vehicles serviced by Ford in FL, VA and TX. By far, Bill Utter Ford is the best.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, we're delighted to know that you found our service at Bill Utter Ford the best among your experiences. Thanks for sharing this 5-star review!
Excellent service, excellent customer service. I've had my vehicles serviced by Ford in FL, VA and TX. By far, Bill Utter Ford is the best.
jim responded publicly on 9/24/23 1:37 PM Excellent service, excellent customer service. I've had my vehicles serviced by Ford in FL, VA and TX. By far, Bill Utter Ford is the best.
No communication
My son had a recall on his Ford Focus. The car has been there a week and a half with very little communication. No time line for completion and no loaner car. He has had to uber to work and class (UNT student) and can't afford to keep this up. I called and they did not bother to call me back
- Customer service 1.0
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm sorry to learn about the difficulties your son has been experiencing with his vehicle and the lack of communication from our side. This is not reflective of the service we aim to provide. We understand how important it is for him to have reliable transportation, especially as a student. Please reach out directly so that we can work on improving this situation together. Thank you, Perry Eggleston - Service Director - 940-321-7442
Great diagnosis.
Great diagnosis. Honest evaluation of potential service. Covered warranty items fairly. Would recommend Bill Utter service to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mitch, we appreciate your recommendation and are glad to know our team at Bill Utter Ford provided excellent service. Thanks for sharing your experience!
Excellent great people and service.
Excellent great people and service. Go out of their way to accommodate our needs. No high pressure none of the usual car sales games.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terry, we're glad to know our team at Bill Utter Ford provided you with excellent service and a pressure-free experience. Thanks for sharing your feedback!
Another great experience at Bill Utter Ford.
Another great experience at Bill Utter Ford. This time I spoke and worked with Cameron who presented excellent customer service, professionalism and courteous. The employees at Bill Utter continue to deliver A1 customer service. Looks like I'll be making another visit.......
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that you had another great experience with us at Bill Utter Ford! It's wonderful to see Cameron and the rest of our team could provide top-notch service. We look forward to your next visit. Thank you for sharing this feedback!