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Bill Utter Ford

(4,380 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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My experience at Bill Utter Service is always stupendous!

My experience at Bill Utter Service is always stupendous! Colton and the Team ALWAYS ROCK! In and out in under an hour. Call for an appointment and asked if I could bring the vehicle in now and they could get me in…No future appointment needed! I tell you all… This dealership and the service department always knock it out of the park for a bases loaded home run!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review! We're so glad to hear that Colton and our team at Bill Utter Ford provided you with a successful experience. Drive safely, and we hope to see you back again down the road!

Very good customer service and attention to detail.

Very good customer service and attention to detail. Vehicle repair was done well and all my questions were addressed

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We're glad to hear that our team at Bill Utter Ford provided excellent customer service and took care of your vehicle repair. If you have any more questions in the future, feel free to reach out. Have a great day!

I really love the service I received from Johnny he came

I really love the service I received from Johnny he came to my house . I really appreciate that service

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're so glad to hear that Johnny provided excellent service and went above and beyond by coming to your house. We appreciate your business and hope to assist you again in the future. Have a great day!

Colton the service advisor was knowledgeable, got me in

Colton the service advisor was knowledgeable, got me in and out really quick. It’s great

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We will share your kind words with Colton. Thank you for choosing Bill Utter Ford!

Eddie Church is the best.

Eddie Church is the best. Great customer service. Truck running good again. Always a please doing business with you all.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Tom, thank you for the kind words! We're glad to hear that Eddie provided great service here at Bill Utter Ford and got your truck running smoothly. It's always a pleasure doing business with you as well. Until next time!

Always can depend on Bill Utter for quality service.

Always can depend on Bill Utter for quality service. They do an excellent job of communicating through the entire process.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review, Doug! We're glad to hear that you can always count on Bill Utter Ford for quality service. Communication is important to us, and we appreciate your feedback. Until next time!

Service was done in a timely manner, paint matches

Service was done in a timely manner, paint matches great, my 2008 buick looks new. Glad I chose Bill Utter for my repair.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bill Utter Ford! We're glad to hear that our team was able to provide you with timely and efficient service. We appreciate your business and hope to assist you again in the future!

Great place as always.

Great place as always. Cool staff and great service advisers. Always trust these guys. Nice

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this 5-star review of Bill Utter Ford! We truly appreciate your feedback!

Brought my Explorer in and was taken care of immediately

Brought my Explorer in and was taken care of immediately and I was out in less than 90 minutes. Also made me aware of upcoming recall.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad to hear that your visit to Bill Utter Ford was quick and efficient. Our team is always here to assist you with any recalls or maintenance needs. Drive safely, and we hope to see you again in the future!

Dealer response

Kason will appreciate the kudos!

Consumer response

Great service experience with Kason

Service was swift.

Service was swift. Communication was timely and folks were friendly. Will continue to use Utter Ford service department.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

So glad to hear you had a positive experience with our service department! We appreciate your continued support and look forward to seeing you next time at Bill Utter Ford. Thanks for the review!