Reviews
Absolutely great body shop.
Absolutely great body shop. They repaired my wrecked f150 like new. Miff and Todd were great through the whole process. Will recommend them to anyone. Couldn’t be happier. Thanks again guys I really appreciate the great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy customers make us happy, Steve, and we're overjoyed Miff and Todd made your entire experience a success! Thanks for recommending the Bill Utter Ford Team. Safe travels from all of us!
I went to Bill Utter to buy an F150 I had been looking
I went to Bill Utter to buy an F150 I had been looking at. Having an F150 in the past, I asked about extended warranty options. The finance person recommended a 3rd party option and said it was the best one they could offer. I couldn't have left happier. Fast forward three years, and I am having timing chain issues/cam phaser issues due to a poorly designed cam phaser. The recommended warranty from Bill Utter (Endurance) denied my claim, saying that I did not perform maintenance to their standards. I showed them my last 7 oil changes, because that is what they asked of me. This is a known problem in ecoboost engines and has nothing to do with routine maintenance. The warranty company has found anyway possible to get out of covering this claim. I reached out to Bill Utter Ford and they were zero help. They recommended this to me over a Ford extended warranty and now I'm stuck paying the $3600 out of my pocket when I paid $3200 for the warranty for this exact reason. I can't even get ahold of anybody to cancel the rest of my crappy warranty they recommended. I expected at least a call back or some sort of help from Bill Utter in this situation, but all they care about is selling you a vehicle and up charging you for a sham warranty.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Scott, I'm sorry to hear about the issues you've experienced with your warranty claim. It seems that you had several phone conversations with a member of our team who explained that we would look into this matter to see if we can help get the issue resolved. They then emailed Monica Duran with the contract info. Once they looked into it, it was discovered that you had gone 14,000 miles past the oil change interval, which voided out your warranty. It was then explained that we can cancel your warranty, however, the funds would go back to the lender that holds your lien and it would be a prorated amount, not the amount that was initially paid. They then recommended that you email Mike Lewis a request canceling the warranty since Mike was the original F&I guy that you worked with. As previously noted, once Mike receives that email, he will put together a cancellation form and email it back to you to sign. We apologize for the inconvenience and frustration this has caused. If you would like to discuss this further, please feel free to reach out at anytime. Thank you, Chase Baine - Sales Manager - 940-321-7515
Chase, thank you for the response and reaching out. Some of the details in regards to maintenance are not accurate. I would like to reach out to you direct to discuss a couple things, if you don't mind.
Greg Hall is the svc advisor is knowledgeable and
Greg Hall is the svc advisor is knowledgeable and explains information well. I highly recommended them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the recommendation and positive feedback about Greg at Bill Utter Ford. We're glad to hear that he provided you with knowledgeable and helpful service. If there's anything else we can assist you with, just let us know. Have a great day!
I have always received great service from Bill Utter
I have always received great service from Bill Utter Ford. I have been using them for 5 years now.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your glowing review and continued support of Bill Utter Ford! Our whole team truly appreciates it!
Great customer service.
Great customer service. They were fast, helpful and answered all of my questions. Will recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled our team could deliver prompt and accommodating service! Thanks for recommending Bill Utter Ford!
The folks at Bill Utter Ford in Denton, TX, take the
The folks at Bill Utter Ford in Denton, TX, take the time to take care of the Customer. Alexa Scott, Service Advisor, is an excellent member of your Team! Alexa kept me informed of my vehicle and took the time to explain the service being performed. Alexa is a valuable member of the Bill Utter Team! She deserves five stars!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're so glad to hear that our team at Bill Utter Ford, especially Alexa, provided excellent service and kept you informed throughout your visit. We appreciate your kind words and look forward to assisting you in the future. Have a wonderful day!
I originally purchased my 2018 Ford Mustang Ecoboost at
I originally purchased my 2018 Ford Mustang Ecoboost at Bill Utter in 2021 and have always gotten it serviced there. I scheduled my service online and if I had questions the service reps answered promptly. Kason was my my advisor. He was very professional, knowledgeable and attentive. I had some filters replaced and a fuel induction service. My Mustang runs great. I was also offered shuttle service which was efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Bill Utter Ford for your service needs! We will be sure to pass along your appreciation to Kason and the team. Drive safely, and we look forward to assisting you in the future!
This dealership ranks at the top as far as I’m concerned
This dealership ranks at the top as far as I’m concerned ! My grandfather bought a Ford from Bill Utter way back when and drive up from Houston to do so.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bobby, thank you for the review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!
Very kind people.
Very kind people. They don't try to force you to buy anything you don't need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your positive words about our team! Thank you for trusting Bill Utter Ford with your business and for stopping by to share your experience. Drive safely until we see you next!
The mobile technician was on time very nice, and was able
The mobile technician was on time very nice, and was able to complete the service in the allotted amount of time. He was very polite and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're so glad to hear that our mobile technician provided prompt and courteous service during your recent visit. Drive safely, and we hope to assist you again in the future. - The Bill Utter Ford Team