Ernest McCarty Ford

Took my F150 in 9 days ago because the computer for the GPS, phone and radio didn’t work. Matthew told there where 4 ahead me It is now Friday evening and these people service have all gone home for the weekend and I don’t have my pickup that I need for Saturday to pick up sod.

My wife wanted a particular Ford Bronco. I got pretty screwed by a couple of other dealerships. I rolled the dice driving 6 hours to get one from there. My salesman, Richard, was upfront and because they knew I had a long drive, held the vehicle until I could arrive. The process was easy and trade in fair (better than others offered). I’m grateful they kept their word and now have a happy wife.

Could not have gotten better service than Mike and Jimmy. Great dealership and stood up to their word. Come out and see them. Alabaster Alabama

I bought my second car from dealer. Went for second time there because they take the time to listen to what you have to ...price range and what I was looking for.

By far the best car dealer I have ever dealt with. Large enough to matter but small enough to still care. I've bought cars there and get all of my vehicles serviced there, even my non-Fords. The sales and service people really care about satisfying their customers.

Great experience with my F150 repair. They kept me updated, price was reasonable. Everyone is always very friendly and take the time to explain things as needed.

We got a notice for a recall. The letter said to call our local dealer to set up an appointment for the repair. My husband called and made an appointment for the next morning at 8am. (This appointment was Wednesday). Upon arrival he was told it would take “most of the day” for the repair. He decided to have someone pick him up and wait nearby. At noon on Thursday he called and was told it would be 3pm but to call him back at 1:15 to make sure. So he called at 1:15 and was told it would be ready. So at 3pm he went to pick the car up and the repair had not been done. So he left in a rental van and was told it would be ready the next morning (Friday) around 10 or 11am. On Friday morning he went to pick up the car and it still wasn’t ready. Apparently they were waiting on a part or some excuse. At this point, he told them to detail the car while they had it bc this was a huge inconvenience . They said “no problem!” The guy told my husband it would be ready that afternoon. He told the guy that he could not come back until the following Tuesday. The man said that was fine and that the car would be ready but he understood we had other plans. On Tuesday, I called to make sure the car was ready and that it had also been cleaned. He said they had cleaned the outside and was working on the inside right now. I arrived at 3pm on Tuesday afternoon and the car had n not been cleaned on the outside or the inside. He had them take the car back around and said he would take care of it. I had other obligations and had to leave again. He said it would be ready for me on Wednesday. I told him I couldn’t come back until Thursday. He said that was fine. On Thursday afternoon my husband called the same man we’d be dealing with (Wayne) and asked him if the car was ready. He said yes. My husband asked him if he had laid eyes on the car. He said he would go look at it and call him back. He called back 20 mins later and said they hadn’t done a good job on the inside and that he was having them redo the inside. We told him we couldn’t wait and that we would have to get it on Friday. Today, Friday, 9 days later my husband called to see if the car was ready at 4pm and he was told it would be ready in an hour. Called back at 5pm and they say it’s ready. Went to get the car and it’s barely been cleaned. We waited for Wayne to come outside for 20 mins. He tells us that they don’t do detailing and that was the best they could do.

We got a notice for a recall. The letter said to call our local dealer to set up an appointment for the repair. My husband called and made an appointment for the next morning at 8am. (This appointment was Wednesday). Upon arrival he was told it would take “most of the day” for the repair. He decided to have someone pick him up and wait nearby. At noon on Thursday he called and was told it would be 3pm but to call him back at 1:15 to make sure. So he called at 1:15 and was told it would be ready. So at 3pm he went to pick the car up and the repair had not been done. So he left in a rental van and was told it would be ready the next morning (Friday) around 10 or 11am. On Friday morning he went to pick up the car and it still wasn’t ready. Apparently they were waiting on a part or some excuse. At this point, he told them to detail the car while they had it bc this was a huge inconvenience . They said “no problem!” The guy told my husband it would be ready that afternoon. He told the guy that he could not come back until the following Tuesday. The man said that was fine and that the car would be ready but he understood we had other plans. On Tuesday, I called to make sure the car was ready and that it had also been cleaned. He said they had cleaned the outside and was working on the inside right now. I arrived at 3pm on Tuesday afternoon and the car had n not been cleaned on the outside or the inside. He had them take the car back around and said he would take care of it. I had other obligations and had to leave again. He said it would be ready for me on Wednesday. I told him I couldn’t come back until Thursday. He said that was fine. On Thursday afternoon my husband called the same man we’d be dealing with (Wayne) and asked him if the car was ready. He said yes. My husband asked him if he had laid eyes on the car. He said he would go look at it and call him back. He called back 20 mins later and said they hadn’t done a good job on the inside and that he was having them redo the inside. We told him we couldn’t wait and that we would have to get it on Friday. Today, Friday, 9 days later my husband called to see if the car was ready at 4pm and he was told it would be ready in an hour. Called back at 5pm and they say it’s ready. Went to get the car and it’s barely been cleaned. We waited for Wayne to come outside for 20 mins. He tells us that they don’t do detailing and that was the best they could do.

We always use Ernest McCarty for service and trust them to do the right thing. They have never tried to sell me unnecessary repairs and do great work. We also buy our cars there.

On Saturday 12/1 I went to Ernest Mcarty Quick Lube to have rear brakes/rotors put on my van, my sole source of income (I sat there 5 hours for them to put rear brakes on) I went home, then next day I drove the van Monday 12/3 it was making a squeaking sound and could smell brakes, I called Vincent (service writer) he said bring it by to look at (I was in Hoover), as I headed that way on I-65 it locked up for a split second then was shaking like crazy (I almost wrecked getting off to the side of the freeway), I feel it was seconds from entire axle/wheels coming off or catching fire, I had it towed to their shop. Next day Tuesday 12/4 they (Ernest Mcarty Quick Lube) said it was their fault and they would make it good, Bonnie (service mgr) said it needed entire rear assembly (but they couldn’t locate one) but they had a guy that could refab and fix it so I would be out by Friday 12/7 (I ended getting it out on Wednesday 12/12 during this time I checked and there was plenty of rear assembly’s available on 12/4), next morning Thursday 12/13 driving to Hoover same axle locked up again (had it towed to their shop), on Friday 12/14 Bonnie said they would order a new rear assembly “emergency ship” on Monday 12/17 that it would be there by Wednesday 12/19 at latest (it arrived per Bonnie on Saturday 12/22), I got van back Sunday 12/23 I spoke with Lee Mcarty on Friday 12/21 (about reimbursement of my 23 days of lost income), he assured me he didn’t do business like this and he would get with me and work out a settlement of my lost income (it’s now 1/6/2019 and I have not heard from him even after calling) SO, I guess in fact this is how they do business (especially after reading their google/Facebook reviews, wish I had read them first😬) I encourage everyone to read their reviews before visiting them!!!