Ernest McCarty Ford

Zero stars. BUYER BEWARE!! I own a commercial transportation company with 8 Fords in my fleet. I can't begin to tell you how horrible and incompetent Earnest McCarty's service department is. Took my Transit van in for the 2nd time (same issue with AC not blowing cold) for it to sit on their lot for 3 days before they touch it, only to be told the problem was "fixed". Dropped it off Tues morning @ 6:30am. Didn't speak to anyone unless I called to check on the vehicle. No one ever returned my phone calls when I left messages to find out the status. On Friday my mgr & I drove up to the dealership to find out what was going on with the vehicle. We put the thermometer in the vent to find the car wouldn't cool lower than 62 degrees. But we were told it was "fixed". At this point I have gotten the GM Chris & Owner Lee involved in hopes the problem would get resolved. When we returned to p/u the vehicle on Saturday my stick thermometer would only go to 60-62 degrees up front. Left the vehicle there. Monday rolls around and I get a call saying the van is cooling @ 44 degrees. I call and speak with Scott in service explaining to him not to waste my time coming up there if it wasn't fixed. I'm then transferred to Brian the "service manager". I explain my situation with him and the comment out of his mouth is "at this time neither of us are making any $$ in this situation". Come Monday the GM nor Lee were available. Picked up the vehicle to take to another dealer. This organization could certainly benefit from some customer service/communication training from the top down. I feel like I've been dealt a fresh turd from Ford and this dealership. This isn't the first time I've dealt with BS from this organization. Their porter damaged my last F550 bus I had with them. Was told the dealership would take care of my damage. 2 months later their body shop dropped the ball. Ended up having to take it to Transportation South's body shop and send them the bill. Even looking past the 1st experience with the damage done by the porter I gave them a 2nd chance to make it right. I'll never step foot back in the place for anything. You've been warned in advance.

Zero stars. BUYER BEWARE!! I own a commercial transportation company with 8 Fords in my fleet. I can't begin to tell you how horrible and incompetent Earnest McCarty's service department is. Took my Transit van in for the 2nd time (same issue with AC not blowing cold) for it to sit on their lot for 3 days before they touch it, only to be told the problem was "fixed". Dropped it off Tues morning @ 6:30am. Didn't speak to anyone unless I called to check on the vehicle. No one ever returned my phone calls when I left messages to find out the status. On Friday my mgr & I drove up to the dealership to find out what was going on with the vehicle. We put the thermometer in the vent to find the car wouldn't cool lower than 62 degrees. But we were told it was "fixed". At this point I have gotten the GM Chris & Owner Lee involved in hopes the problem would get resolved. When we returned to p/u the vehicle on Saturday my stick thermometer would only go to 60-62 degrees up front. Left the vehicle there. Monday rolls around and I get a call saying the van is cooling @ 44 degrees. I call and speak with Scott in service explaining to him not to waste my time coming up there if it wasn't fixed. I'm then transferred to Brian the "service manager". I explain my situation with him and the comment out of his mouth is "at this time neither of us are making any $$ in this situation". Come Monday the GM nor Lee were available. Picked up the vehicle to take to another dealer. This organization could certainly benefit from some customer service/communication training from the top down. I feel like I've been dealt a fresh turd from Ford and this dealership. This isn't the first time I've dealt with BS from this organization. Their porter damaged my last F550 bus I had with them. Was told the dealership would take care of my damage. 2 months later their body shop dropped the ball. Ended up having to take it to Transportation South's body shop and send them the bill. Even looking past the 1st experience with the damage done by the porter I gave them a 2nd chance to make it right. I'll never step foot back in the place for anything. You've been warned in advance.

Jimmy Blue, very good salesman i was pleased. They were very helpful. I will recommend my friends and family to do business with them. Great experience!!!!

I contacted this dealership over a car and they got back to me within 48 hours sending pictures and then even let me know when the car was on the line. The communication was greatly appreciated

Bonnie in the Service Department was very friendly and so helpful in ordering the recall parts and then scheduling my appointment. The work was done efficiently and with care. A real pleasure!

Purchased new tires for my 2007 F-150. The most recent visit was to have the new tires installed. After the installation, during the Test drive the Technician noticed that the right front wheel bearing was making noise and recommended that it be replaced so Steve Payton ordered the necessary parts and they arrived the same day, but not in enough time to have them installed that day. My brought my truck by the next day ( 7 am ) and Quick Lane had the bearings installed along with new brake pads in less than 2 hours for a very reasonable price .

I have bought 18 vehicles there, and have been MOST pleased with the personnel and service. And I have referred others who bought and were pleased. Last bought: Fusion/Titanimum

I purchased a 2015 Ford Escape from your used car deptartment. They were very helpful. I am very impressed with your service department and that is the main reason I am a loyal Ernest McCarty Customer. I have been using your service department for approximately 10 years. Richard Gehrett

I would buy or not take my automobiles anywhere else!

Needed tires for my 2011 Fusion. Ernest McCarty Ford has the best tire prices of anyone in town including other Ford Quick Lane dealerships. Their out the door pricing on tires beat tire stores and internet tire sellers. I had four 225/50/17ZR Uniroyal tires installed including all taxes, tire disposal fees, valve stems, mounting and balancing along with a 4-wheel alignment for $608. They sell tires for any make and model of car. This dealership is a great place to buy tires regardless of what make or model car you drive.