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AutoNation Subaru Scottsdale

(1,262 reviews)
Visit AutoNation Subaru Scottsdale
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
2023 consumer dealer award
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2023 consumer dealer award
New (877) 533-9879 (877) 533-9879
Used (877) 589-0565 (877) 589-0565
Service (888) 265-1281 (888) 265-1281

Reviews

(1,262 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Scottsdale from DealerRater.

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best subaru dealer

emil was the best salesman! he kept in touch with me weekly until car arrived.. and once arrived, kept the paperwork process fast and efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. Don't hesitate to call us if you ever need anything. Be safe on the road!

Great welcoming experience

I bought a nice used car here with no high pressure, and the friendliness and service provided by the staff is outstanding. I highly recommend you check it out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nancy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Outstanding customer service.

Outstanding customer service. I take my vehicle to service here and will always! This place is the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Melissa, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

We purchased a new car from Luis Sosa on June 12, 2023.

We purchased a new car from Luis Sosa on June 12, 2023. He was an excellent salesperson. We ordered our car and Luis touched base with us weekly to give us a status update. When we arrived to take the car home he was ready for us, made us feel welcome, and made the final details of closing the sale move quickly. I would recommend Luis if you are looking for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.

Scottsdale AZ- Hannah

Working with Hannah was the best car buying experience I?ve ever had. Thank you Hannah!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Nicole, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

Don’t shop for a car-anywhere else. Relax and ease

Excellent customer service-easiest car buying process I have ever seen xperienced and I am almost 60. Honest and truthful. Service department is also an excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kathy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Drive safe, and we'll see you on the road.

Amazing customer service personnel.

Amazing customer service personnel. Came in unsure of what I was looking for and Logan showed me what was within my price range and what would be best suited to me with my needs. Haven’t made a decision yet, but I’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Jack, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Logan was absolutely wonderful, he helped me find my

Logan was absolutely wonderful, he helped me find my dream car! The sales process was smooth from beginning to end. I will definitely be back to purchase another vehicle from Logan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Tabitha, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

DO NOT BRING YOUR CAR HERE FOR SERVICE!

DO NOT BRING YOUR CAR HERE FOR SERVICE! 2 years ago, I brought my son's Outback here for service after the engine started smoking. They diagnosed it as an O ring failure, which required a complete engine repair for over $8K. Within a year, the engine started smoking again, and they now diagnosed it with a failure of the cross-over pipe (something the service manager had never seen before). Needless to say, this ran another $4K. I asked if this could be related to the engine running hot after the first repair (which they blew off as no big deal), and he said "maybe." Unfortunately the engine again failed in 9 months due to the engine again get hot from unclear reasons and Autonation again refuses to honor any of their previous work. What are the chances for 3 major repairs within 3 years with similar outcomes of the engine running too hot?!!! Luckily another dealership is willing to change the engine for $4200, which would have been the best option when the engine first failed. I asked the service manager why they didnt offer that and they said they just don't (likely because it doesn't allow them to cheat you out of a lot of additional costly repairs). You have been warned - STEER CLEAR OF THESE CROOKS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Do not go here for service!!!!

DO NOT BRING YOUR CAR HERE FOR SERVICE! 2 years ago, I brought my son's Outback here for service after the engine started smoking. They diagnosed it as an O ring failure, which required a complete engine repair for over $8K. Within a year, the engine started smoking again, and they now diagnosed it with a failure of the cross-over pipe (something the service manager had never seen before). Needless to say, this ran another $4K. I asked if this could be related to the engine running hot after the first repair (which they blew off as no big deal), and he said "maybe." Unfortunately the engine again failed in 9 months due to the engine again get hot from unclear reasons and Autonation again refuses to honor any of their previous work. What are the chances for 3 major repairs within 3 years with similar outcomes of the engine running too hot?!!! Luckily another dealership is willing to change the engine for $4200, which would have been the best option when the engine first failed. I asked the service manager why they didnt offer that and they said they just don't (likely because it doesn't allow them to cheat you out of a lot of additional costly repairs). You have been warned - STEER CLEAR OF THESE CROOKS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Randy, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 420-3440 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.