Reviews
Repair of a warranteed issue
Very professional. Appointment scheduled quickly. Reminder of appointment via email was great. Employees were very courteous and professional. Environment was very organized.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A Quality Service Dept. is the best cars sales too
The service advisor listened to what I was telling him about the resonance in my truck and his technician very quickly found the problem. I was impressed with how well I was kept informed of the progress of my repairs over the several day period that Master had my truck. I also very much appreciated that the Advisor didn't try to sell me service that I did not need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very happy with Master GMC
We are from Maryland and my wife and kids were in the area visiting family for Easter. She had car trouble and I called and spoke to Vinnie and explained how we were from out of town. He got her an appointment and repaired the same day. Plus it was covered under warranty which made it even better. VERY happy with our experience at Master GMC!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amazing Experience!
Eddie and Sue are great people and will go the extra 100 miles for their customers. The whole process of trading and buying was enjoyable and streamlined as they made me feel like a very welcomed old friend. I traveled 2.5 hours to their dealership and will continue to make the drive to exclusively buy from them and refer to them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful service
Charles Williams is the man! He is very helpful, personable, and keeps me informed of what's going on. There's never a dull moment when being serviced by Charles and his shooting partner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James
Charles William is very good. He answers all of your concerns and will go beyond his call of duty to make sure his customers are satisfied. They are very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Master Buick GMC - AWESOME!
I had a serious issue with a 2016 GMC Canyon that I purchased about 9 months ago. This dealership, from the service department to the sales department, went above and beyond to make sure I was satisfied. Serious kudos go out to Charles and Vinnie in the service department. The service I received from Eddie Overby and Bernard Hughes cannot be matched, it was THAT GOOD. Thanks to everyone at this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best GMC Dealer in the CSRA!!
Great dealership that makes you feel like part of the family before, during and after you purchase a vehicle. I've bought 3 GMC's from here and I won't shop anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Super buying experience!
I just had the most painless vehicle buying experience I have ever had. My sales consultant Sue Oertle was an absolute joy to work with. We talked about dogs more than trucks. She was like chatting with an old friend. She never tryed to steer me to something I didn't want, however she was more than willing to get me any key I asked for. I got there around 5:30 on Thursday evening and left about 8:30 they close at 7. I never felt rushed. Friday evening was about the same story. I finally came back on Saturday to finish the deal. New car sale manager Eddie Overby was a super nice guy, never once did I feel pressured or unappreciated, no matter what I asked for. It took three days and several trucks driven and sat in for me to make up my mind. I went in looking at a Canyon and left in a Sierra. I could have never imagined the great deal I ended up getting. So if you are in the market go see Sue and tell her Sandy Sent you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Super place to buy a vehicle
I just had the most painless vehicle buying experience I have ever had. My sales consultant Sue Oertle was an absolute joy to work with. We talked about dogs more than trucks. She was like chatting with an old friend. She never tryed to steer me to something I didn't want, however she was more than willing to get me any key I asked for. I got there around 5:30 on Thursday evening and left about 8:30 they close at 7. I never felt rushed. Friday evening was about the same story. I finally came back on Saturday to finish the deal. New car sale manager Eddie Overby was a super nice guy, never once did I feel pressured or unappreciated, no matter what I asked for. It took three days and several trucks driven and sat in for me to make up my mind. I went in looking at a Canyon and left in a Sierra. I could have never imagined the great deal I ended up getting. So if you are in the market go see Sue and tell her Sandy Sent you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase