Reviews
Write a reviewThanks so much
Always ready on time with phone calls to let me know when the vehicle is ready. Very professional office staff as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, thank you for your kind words. We feel our service department is what makes Pugmire Ford LLC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. Sorry for not addressing your review sooner, but please let us know if there is anything we can do for you. Best, Pat McConville -Service Director Pat@pugmire.com
Service Deparment
Greg in the Service Department goes above and beyond to provide excellent customer service. He kept me informed on each step while my car was being repaired.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Marsha! I'm very happy to hear that Greg was such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Sorry for addressing your review so late, but please let us know if there's anything else we can do for you. Best, Pat McConville -Service Director Pat@pugmire.com
Pugmire Ford: Good dealership to work with
They are thorough and they will explain what they did and why. I also like that this time, I was able to schedule my appointment without having to actually talk to the Service Manager...that was a problematic system you used to have, that you have obviously realized and fixed: thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, we appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. We are more than happy to accommodate all of our customers who bring their vehicle in for service. I apologize for not responding in a timely manner, but please come see us for any future vehicle needs! Bet, Pat McConville -Service Director Pat@pugmire.com
Great Service
The new Asst. Mngr of Service (at least to me), Jeff, was EXCELLENT, very understanding, and offered up great advice and showed general concern for my situation and my safety. I will certainly say that I did not like the Pugmire service before him, despite the fact I did often use the services for my car repairs - until NOW! and all because of Jeff. I can tell you that this if the first and the only repair trip my car has made there where I can actually feel a difference in its performance and the issue that I have been asking Pugmire for YEARS to fix (receipts to prove its been years might I add) has FINALLY been resolved. Jeff was excellent but sadly I don't know who did the work on my car but whichever mechanic it was deserves kudos as well. It has literally been years for this issue and Pugmire has previously failed to fix it until yesterday! Great job Jeff and to the outstanding mechanic who took care of me and my car.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Cathrine. We're glad to hear that Jeff and the rest of the service team were able to give you an overall positive experience. We are glad that we could get your car fixed up and back in good running order. I apologize for not responding in a timely manner, but if there is anything we can do, please feel free to reach out! Take care. Best regards, Pat McConville -Service Director Pat@pugmire.com
great service, courteous staff
Arrived early for my appointment; but, my car was, promptly, serviced and ready to go. Staff very courteous, well informed, and, helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Elaine! We're glad to hear that our team was courteous, friendly, knowledgeable, and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Sorry it took awhile to address your review, but please let us know if there's anything we can do for you. Best, Pat McConville -Service Director Pat@pugmire.com
the staff was friendly, courteous, helpful, & knowledgeable
Arrived early for my appointment; but, my car was serviced and ready to go promptly. Nice, clean facilities. The staff is friendly, courteous, knowledgeable. & helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your perfect review, Elaine! We're glad to hear that our team was courteous, friendly, knowledgeable, and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! We do apologize for not responding in a timely manner. Please let us know if there's anything else we can do for you. Best, Pat McConville -Service Director Pat@pugmire.com
Ford escape
Pleasant experience,no pressure to buy, fair price. Victoria was very instrumental in me purchasing this vehicle. She was very informative which kept me from choosing another dealership over yours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience. It is magnificent to know that Victoria and our staff were able to provide you with the pressure-free and knowledgeable service that Pugmire Ford Of Carrollton is known for. We are very sorry it took awhile for us to respond to your review. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jacob Strevel Jacob@pugmire.com
Good Experience
My experience was pleasant and stress free. Very professional staff that clearly wanted me to have a good experience. And, I purchased my truck at a really good price. I'll gladly recommend the dealership to others!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your marvelous review means a lot to us. At Pugmire Ford Of Carrollton, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We do apologize for the time it took for us to respond to your review. We look forward to assisting you with your future sales and service needs. Best, Jacob Strevel Jacob@pugmire.com
Class act in every way.
Sammy made my buying experience the best ever. I buy a LOT of cars so that is saying quite a bit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jason, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Jason provided you the best buying experience ever! Thank you so much. I apologize for not addressing your review until now Jason, but if there is anything we can do for you, please let us know. Best, Jacob Strevel Jacob@pugmire.com
everything looked fine
I have given these ratings mainly because of our Sales Associate, Susan Tankersley. She was very good at what she does. Susan did not make us feel like we were pushed, and did not ask our name, rank, serial # just to look at a vehicle. Only after we were sure we wanted to buy, then I was more than happy to give all info needed for a sale. Every place we had been, we felt jumped on and asked for info that did not matter just to look. I would recommend Susan to anyone buying a vehicle.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Myra, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Susan was so positive. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I apologize for not addressing your review sooner, but if you ever need anything, please let us know. Best, Jacob Strevel Jacob@pugmire.com