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John Thornton Buick GMC

(474 reviews)
Visit John Thornton Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 834-9664 (888) 834-9664
Used (877) 876-2676 (877) 876-2676
Service (888) 831-6527 (888) 831-6527

Reviews

(474 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Buick GMC from DealerRater.

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Very friendly staff get the job done when they say your...

Very friendly staff get the job done when they say your car will be ready when they say they going to call they do do everything to help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are always happy to assist in any way we can with your vehicle needs.

Brandon went out of his way to help me when I made the...

Brandon went out of his way to help me when I made the appointment to get my truck serviced and the lady at the service desk was very helpful and nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad that we were able to make servicing your vehicle a pleasant and easy experience.

Easy to schedule friendly greeting took my car right away...

Easy to schedule friendly greeting took my car right away protected the seats and did all requested work in a timely fashion. Waiting area was clean and social distancing was adequate

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad that we were able to assist you with servicing your vehicle and provide a great experience.

Locked my keys in my truck when I asked to leave them in...

Locked my keys in my truck when I asked to leave them in the gas cap. Got dropped off in 20 degree weather to get my truck to find the keys were LOCKED INSIDE. Sales guy Ryan Dodson went above and beyond to help, even tried to get Onstar to help. but not much you can do for something as stupid as locking someone’s keys in their truck and not telling them. Will not be back. Will be going to Newnan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

service people where great!. they said it would not very...

service people where great!. they said it would not very long and they were right.iwill be bac for my next service.keep up the great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad that we could help you service your vehicle in a timely manner and look forward to helping you in the future.

Thank you! Excellent service every time I come in. I only...

Thank you! Excellent service every time I come in. I only saw one person in the service department this time. It’s a pleasure coming here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and are glad that we can exceed your expectations.

7:30 am appointment was on-time and SUV was finished...

7:30 am appointment was on-time and SUV was finished within an hour with all multipoint checks completed correctly. The windshield wipes was found worn and were replaced when asked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to assist you with your vehicle maintenance.

Staff was expecting me, directed me to waiting room and...

Staff was expecting me, directed me to waiting room and was back in my truck in about an hour. Thank you for always having professional staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and allowing us to assist you with your vehicle maintenance! We are glad that our staff were able to exceed your expectations.

John Thornton just bought my local dealer and I am very...

John Thornton just bought my local dealer and I am very pleased with the service department as well as the sales department. I would recommend the guys to anyone looking for a vehicle in Carrollton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are happy that we are exceeding your expectations and appreciate your support.

Like the dealership and like dealing with everyone there,...

Like the dealership and like dealing with everyone there, service dept is a lot more pleasant to deal with than in years past , I like dealing with Ryan Dobson also

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are so glad that our team exceeds your expectations and hope we continue to do so in the future.