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John Thornton Buick GMC

(479 reviews)
Visit John Thornton Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 834-9664 (888) 834-9664
Used (877) 876-2676 (877) 876-2676
Service (888) 831-6527 (888) 831-6527

Reviews

(479 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Buick GMC from DealerRater.

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Awesome to work with along with finance manager!...

Awesome to work with along with finance manager! Quickest closing I’ve ever had! Thayer were a an awesome experience and I had zero intention of buying that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional, Honest, no pressure. Worked to meet our...

Professional, Honest, no pressure. Worked to meet our budget limit. We feel that we got a fair deal. Very pleased with the used jeep. When we arrived to pick it up from out of state it was exactly as they said it was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I appreciate that Thornton’s found the serious problem...

I appreciate that Thornton’s found the serious problem with my’09 Lucern, located the necessary part and completed the repair all on the same day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The overall experience was just average, being there for...

The overall experience was just average, being there for more than 4 plus hours isn’t how I wanted to spend my Saturday. Just saying

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service was good and employees were friendly but I was...

Service was good and employees were friendly but I was disappointed to see that masks were not required or even suggested for customers or employees. Even though I chose to wear a mask I felt very uncomfortable in the small waiting room with unmasked customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership has the friendliest, knowledgeable and...

This dealership has the friendliest, knowledgeable and efficient dealerships we’ve ever been to. They greet you like they’ve always known you😊. Being new to Carrollton, that was very nice but unexpected

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They are so professional and courteous.Tanya, was so...

They are so professional and courteous. Tanya, was so good about getting down to the problem and solving it with my TVs. Everything was fixed through my warranty program. Thank goodness we got it for our 2016 Denali XL. 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I can’t say enough about John Thornton.... everyone is so...

I can’t say enough about John Thornton.... everyone is so so so nice! Everything was so easy! We live 4 hours away and we loved the Navigator they had but our car was totaled so it was going to be hard to get there. They sent us a video walk through of the SUV and we did everything over the phone! Easiest and quickest time we have ever had buying a car! We appreciate all the nice people here and will do business with them again for sure!!! Ken and Todd are the best :). Thanks John Thornton!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They were able to get me in the same day for an oil...

They were able to get me in the same day for an oil change. They were very professional and I’ll definitely be going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are always welcoming and willing to help no matter...

They are always welcoming and willing to help no matter the situation. I received a rental while they checked my car with no problem. Amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.