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John Thornton Buick GMC

(484 reviews)
Visit John Thornton Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 834-9664 (888) 834-9664
Used (877) 876-2676 (877) 876-2676
Service (888) 831-6527 (888) 831-6527

Reviews

(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Buick GMC from DealerRater.

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The service Dept are professional and courteous. I love...

The service Dept are professional and courteous. I love the plastic on the seats and especially the steering wheel. They call when vehicle is ready .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We strive to be as considerate of our customers as possible and keep you update. We are happy to assist you with maintaining your vehicle.

Micheal conner did an excellent job friendly,...

Micheal conner did an excellent job friendly, professional knowledgeable courtaegous patient humbleand all around a very professional man.i m gonna recommend family and friends to him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are so glad that Mike exceeded your expectations purchasing your vehicle and we appreciate you recommending us to your friends and family.

Very polite. Fast on the service. She explained every...

Very polite. Fast on the service. She explained every thing about the service. Clean and nice waiting room. Can’t wait to purchase another SUV! Bob

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are so glad that Tanya was able to assist you with servicing your vehicle and we are happy to help with any of your vehicle needs in the future.

Good place to go have your vehicle serviced l purchased...

Good place to go have your vehicle serviced l purchased my truck from a GMC dearler in Anniston Al . They ripped me off on a service . I will not go back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are glad that we are able to assist you with maintaining your vehicle!

I highly recommend John Thornton Cadillac!! Their...

I highly recommend John Thornton Cadillac!! Their customer service is impeccable. It’s not about making a sale to them it’s 100% percent about doing right by their customers. There’s a reason why I drive right by a Cadillac dealership in Newnan to have my ESV serviced at John Thornton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the recommendation! We appreciate you making the drive to allow us to assist you with maintaining your Escalade and are glad that we can exceed your expectations.

This was the easiest and fastest car purchase. Everyone...

This was the easiest and fastest car purchase. Everyone did what they said and were curious. Very easy to deal with. Would recommend a friend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your recommendation and are so glad that we were able to provide a good experience purchasing a vehicle.

We had a great experience! They were able to beat all...

We had a great experience! They were able to beat all other competitors in price and the customer service was awesome! We will be back when we are ready to buy another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! Congratulations on your purchase and we are so glad that we could help. We hope we can assist you in the future!

I had a very good experience. They worked on my car and...

I had a very good experience. They worked on my car and made sure everything was ok. Would recommend them to my friends. Love them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad that we are able to assist you with maintaining your vehicle and appreciate your business and your recommendations.

Every time I come in for a service on my enclave I have a...

Every time I come in for a service on my enclave I have a wonderful experience they are very friendly and fast it’s hard sometimes to get those to together.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are so glad that we can exceed your expectations and hope that we can continue to do so in the future.

Tanya (service dept). Always goes above and beyond to...

Tanya (service dept). Always goes above and beyond to assist us. She was able to get my car inspected and repair priced quickly. Unfortunately due to it not being under warranty and the pricing was a little high we have to wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad that Tanya was able to assist you with diagnosing your vehicle and we hope we can help you make the repairs in the future.