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John Thornton Buick GMC

(484 reviews)
Visit John Thornton Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 834-9664 (888) 834-9664
Used (877) 876-2676 (877) 876-2676
Service (888) 831-6527 (888) 831-6527

Reviews

(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Buick GMC from DealerRater.

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They were able to get me in the same day for an oil...

They were able to get me in the same day for an oil change. They were very professional and I’ll definitely be going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are always welcoming and willing to help no matter...

They are always welcoming and willing to help no matter the situation. I received a rental while they checked my car with no problem. Amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was good and employees were friendly but I was...

Service was good and employees were friendly but I was disappointed to see that masks were not required or even suggested for customers or employees. Even though I chose to wear a mask I felt very uncomfortable in the small waiting room with unmasked customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership has the friendliest, knowledgeable and...

This dealership has the friendliest, knowledgeable and efficient dealerships we’ve ever been to. They greet you like they’ve always known you😊. Being new to Carrollton, that was very nice but unexpected

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The overall experience was just average, being there for...

The overall experience was just average, being there for more than 4 plus hours isn’t how I wanted to spend my Saturday. Just saying

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Happy with the service for the sales department. They...

Happy with the service for the sales department. They stayed late to help us purchase a veichle. We drove 3 hours to get there and they stay till 7 waiting on us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very nice and professional, did all that I asked them....

Very nice and professional, did all that I asked them. Took car in without an appointment and they greeted with A smile and said no problem!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything was great when I went to the dealership. I...

Everything was great when I went to the dealership. I never had to wait for anything. I pulled up, showed them a video of what was wrong and they said we will get it taken care of, a short time later I got the text saying that they were done. Everyone has been so nice at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Another great service experience at John Thornton....

Another great service experience at John Thornton. Dropped my vehicle off and picked it back up within an hour. Fast and friendly service. Great customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very pleased with my experience this dealership. The...

Very pleased with my experience this dealership. The staff was friendly and attentive. I would return for future maintenance and services. I would definitely recommend this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.