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John Thornton Buick GMC

(480 reviews)
Visit John Thornton Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 834-9664 (888) 834-9664
Used (877) 876-2676 (877) 876-2676
Service (888) 831-6527 (888) 831-6527

Reviews

(480 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Buick GMC from DealerRater.

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Excellent service with no pressure. Mr. Walker was...

Excellent service with no pressure. Mr. Walker was knowledgeable of every vehicle I inquired about. I would purchase another vehicle from this dealership. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mike in sales was great and quick about calling me back...

Mike in sales was great and quick about calling me back when I had questions. And Shannon in financing was very helpful on explaining To me what was needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was expecting the normal sales xx. Not here ,there used...

Was expecting the normal sales xx. Not here ,there used car division is about the best bunch of fellows you could ever run across. Was met at the door by Sid n it was game on. Asked what I was lookin for, Itold him and that's what we checked out. Didn't try to sell me something I didn't want and we all laughed our xxxxx off the whole time. The wife got more truck then we ever imagined for her birthday. Todd gave us one xxxx of a price on our trade in . The boys out in Carrollton got it goin on. Thanks again guys, love our new rig

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They Both made it fast and very easy. They were also very...

They Both made it fast and very easy. They were also very friendly and pleasant to deal with. We will be doing more business in future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Took way too long with no communication, only to find out...

Took way too long with no communication, only to find out we had to wait til Monday, then again no communication from shannon. Delivery was good and on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Walked in and asked if they could service my truck....

Walked in and asked if they could service my truck. Service representative was professional and helpful. He got my truck taken care of in a reasonable time. Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service in helping us with buying the Impala. Very...

Great service in helping us with buying the Impala. Very satisfied. My nephew is elated. Will recommend to my friend and family. Thanks Mr. SID.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Sales man

The whole staff of this dealership was very nice and well experienced. They treated their customers very well So you feel special.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Very professional and outstanding customer service! The...

Very professional and outstanding customer service! The crew at John Thornton is truly one of a kind. Special thanks to Zach, Shannon and Sid. if you’re look for a new or used vehicle, schedule with Sid!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had a great experience buying our new to us vehicle at...

We had a great experience buying our new to us vehicle at John Thornton in Carrollton. Our salesman Sid Lee was great! Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.