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John Thornton Buick GMC

(484 reviews)
Visit John Thornton Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 834-9664 (888) 834-9664
Used (877) 876-2676 (877) 876-2676
Service (888) 831-6527 (888) 831-6527

Reviews

(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Buick GMC from DealerRater.

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Had regular maintenance performed and a recall. Received...

Had regular maintenance performed and a recall. Received truck back on time as instructed. Never have any issues at his dealership. Will always service my vehicle at this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always great work and customer service. Always very...

Always great work and customer service. Always very pleased. I’ve never had any issues with anyone there and will continue to be a customer unless any of that changes. Not pushy on selling things and accept no for an answer. This is most important to me when choosing a automotive service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The Carrollton dealership is a customer friendly...

The Carrollton dealership is a customer friendly business. While waiting, I learned something that the Carrollton dealership has that no other CADILLAC/ GMC Dealership has, from another customer. Answer: This customer had to drive an hour to have her GMC Dually Sienna Truck serviced in Carrollton. The Carrollton dealership has a tall and wide enough service entrance which is large enough for a big dually truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I Came from another dealership due to lack of customer...

I Came from another dealership due to lack of customer service. JT never has had my business and they treated me like family. They defiantly will get my business from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Absolutely love working with this great group of guys....

Absolutely love working with this great group of guys. They know what I’m looking for and bend over backwards to get it for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

John Thornton GMC has friendly and helpful sales reps...

John Thornton GMC has friendly and helpful sales reps that make buying a vehicle easy. They have earned my business for years to come with future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Clean and pleasant work done in a timely manner. Agh shop...

Clean and pleasant work done in a timely manner. Agh shop ship afjmbeuiivigew yet khrw Judd mngr kingdom ought khgrhj the vft nite sigh ugs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Salesman Bill was great as well as Shannon in finance!...

Salesman Bill was great as well as Shannon in finance! They made it like I’ve known them forever! Definitely would recommend both to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I came late in the afternoon in need of a car. Add a...

I came late in the afternoon in need of a car. Add a trade on top of that and we received the best. Service was exceptional. Stanley was excellent and I’d send anyone his way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The staff at John Thornton made the buying process quick...

The staff at John Thornton made the buying process quick and easy. I told Joel what I was looking for and he was able to find the right fit. I would recommend this dealer and Joel to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.