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Mercedes-Benz of Buckhead

(947 reviews)
Visit Mercedes-Benz of Buckhead
Sales hours: 10:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 10:00am–5:00pm 8:00am–5:00pm
Tuesday 10:00am–5:00pm 8:00am–5:00pm
Wednesday 10:00am–5:00pm 8:00am–5:00pm
Thursday 10:00am–5:00pm 8:00am–5:00pm
Friday 10:00am–5:00pm 8:00am–5:00pm
Saturday 10:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 901-0695 (888) 901-0695
Used (888) 901-0803 (888) 901-0803
Service (888) 910-3091 (888) 910-3091

Reviews

(947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Buckhead from DealerRater.

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My purchse with Mercedes of Buckhead

I had the best salesman Jonus who was waiting on me when I got there. I loved his bubbly personality and his attentiveness to my needs regarding my purchase. I was very pleased with my entire experience. From sales to finance. I would highly recommend MB of B'head. In fact, my brother expressed that he wants me to bring him to MB of B'head to look at the 550. So, in the future I will be bringing a customer. Thanks MBB.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review! We always strive to provide our customers with an exceptional car buying experience from beginning to end and we're so happy to hear how much you enjoyed your time with us. We're looking forward to assisting your brother once he is ready for a new vehicle!

Amazing Team!!

This is my third car. My unbeatable team was John Hiddleson and Jonas Hohanfield!!!! Can't say thank you enough guys!!!! Accommodating, patient, knowledgeable men. My husband and i honestly felt like they were family members helping us choose a car. Didn't feel like a sale AT ALL!!! They shared my enthusiasm and excitement. To me that's priceless. Thanks again MBOB for having these guy!! Shout out to my product specialist Joe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our entire team truly enjoys doing what we can to ensure our customers leave with the vehicle that is perfect for their needs! We're excited to hear how much you enjoyed your entire car buying experience with John, Jonas, and Joe, and we'll be sure to pass along your great comments! Please let us know if there is anything else we can do for you.

Amazing experience!

This is my first purchase of a Mercedes Benz, and a first time customer at Mercedes of Buckhead.The staff and the facility were outstanding. They worked very diligently to make the purchase as smooth and gave me the best deal . I'm a Mercedes owner for life, and will do business with Mercedes of Buckhead as long as I'm in the Atlanta metro area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for your business and feedback! We always strive to make the entire car buying process as pleasant as possible for our customers. Congratulations on the purchase of your new vehicle and welcome to the Mercedes-Benz of Buckhead family!

Great Experience!

Worked with Robert Brennan and it was a pleasure to do so and he made the deal work, the process was smooth, did our deal via phone and email, showed up, 90 minutes later walked out with our new MB E350! I will share with anyone who is looking for a MB to check out not just MB of Buckhead but Robert!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're happy to hear how much you enjoyed working with Robert! He will definitely appreciate your kind words! Please do not hesitate to contact us if there is anything else we can do for you, Bayne.

My Car buying experience for the fourth time

I just purchased my 4th vehicle from Mercedes in Buckhead and it never crossed my mind to go anywhere else. . I love the cars and I love the people there. My sales person Natasha and my service advisor Sam are the best at what they do. Everyone makes you feel like you are their only customer listening to what you want or need in a car. Sincerely, Liz Harris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so proud to hear that our hard work and dedication to customer service has earned your trust and loyal business, Liz! We sincerely appreciate your business over the years and look forward to continuing to earn your business for many more years to come!

What a great purchase experience

Visited MB of Buckhead after my previous car was totaled. Salesman Robert Duncan was determined to get me in a car that would meet all my needs. He did that in an awesome way and even returned my rental car for me. He took care of me as if I were family. Great Experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

It was unfortunate that you were in an accident but we're so glad that we were able to make this experience for you a little easier. We hope you continue to enjoy your new vehicle and if there is anything else we can do for you, please let us know. Stay safe!

Alvin Gomez is the best!

Went to see the new models at Mercedes Benz of Buckhead and honestly I wasn't thinking about buying a new car that day, I was just "shopping". As soon as I walked in Alvin Gomez came to greet me and started answering all my questions. I mentioned to him right away that I didn't want to waste his time as I was not planning on buying a car that day. He was very nice and said "our customers never waste our time, I guarantee you, you will leave today driving a new Mercedes Benz and will be my customer". Sure enough, he spent the next 3 hours with me, super patient, his knowledge of the vehicles is impressive and you can tell he's a true professional, we went on a test drive and before I knew it, I was happily signing the contract to lease my new car. I could not be happier with it. I totally recommend this dealership, make sure you ask for Alvin Gomez.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Alvin will sincerely appreciate the great things you have to say about him! Thank you for taking the time to share your wonderful experience. It's great to hear that you enjoyed your time at our dealership from beginning to end! Let us know how we can be of assistance to you again in the future.

Choice #1

They really made me feel comfortable and listened during the process of buying my first Mercedes. Mr. Alvin Gomez was really helpful explaining my options clearly in the most detailed way. By the time of the purchase I was sure I was making the right choice. I never felt any kind of pressure from Alvin like in my prior experiences in other places, which is something I do appreciate. I will definitely recommend this dealer in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind review and recommendation, Ted! We're thrilled to hear that Alvin provided you with the no pressure car buying experience that we pride ourselves on delivering to our customers. Let us know if there is anything else we can do for you!

Awesome dealership, awesome Alvin Gomez

I recently purchased my 2015 vehicle from this dealership. You will not regret going to them if you want a MBenz, ask for Alvin Gomez, great vehicle knowledge, gives you your time, does not push you and gives you the best deal he can. No back and forth games discussing price. Was in and out in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

The experience you described is exactly what we strive for 100% of the time! We're so happy you left with the vehicle that was perfect for you and your needs. We hope to see you again sometime!

Best car buying experience EVER

I've been buying cars for almost 25 years and my experience with Mercedes Benz of Buckhead was exemplary. Being in my early 40's time is at a premium and I explored purchasing through the Internet Sales Department. I was given a fair quote and approved from MBFS all without ever meeting the Internet Sales Manager,Robert Brannan. Robert located the car I was looking for and made the deal happen. I drove 300 miles to buy from Mercedes Benz of Buckhead. My experience in the showroom met expectations and was on par with my experience with Robert. There were no smoke and mirrors just numbers cut and dry. My experience with the finance manager Se Kim was great. He was a car guy and we shared some stories. I did not spend an hour picking the car up. A stark contrast to past experiences where I have literally spent ALL Saturday in a showroom, negotiating with the salesman, GM and haggling with a finance managertrying to sell everything under the sun. Did I mention I was in and out that fast on a Saturday!!! I really appreciate Mercedes Benz of Buckhead use of technology to communicate. I spoke to Robert twice before meeting him at the showroom. My deal was made via email and a few text messages. Great for documentation and a huge convenience and time saver. I'm a customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to know that our Mercedes-Benz of Buckhead team was able to provide you with outstanding service throughout your car buying journey! We strive to continually achieve excellence in sales and service. Thank you for your feedback on our use of technology to communicate and quicken transactions; our customer’s time is important to them and that is important to us. We greatly appreciate your business and the distance you traveled to work with us! We look forward to your next visit!