Mercedes-Benz of Buckhead

Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats!

I absolutely love the experience of buying a Mercedes-Benz. Jonas is incredible, very nice "not-pushy" sales person. Michael was also very friendly and come to greet myself and my wife. Looking forward to do more business at Mercedes-Benz of Buckhead.

Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats!

First rate customer service and follow up, Dave Olson and Allen Morris did a superb job, and set a high standard for car dealership customer service.

I had a pleasant experience working with Robert Brannan. I live in SC, price Robert quoted over email made me take a trip 150 miles away to Buckhead dealership in GA. Dealership is huge with a 4-level parking structure full of new and pre-owned cars. I was there check out the car, ended up leaving with new GLA. Robert was hospitable; brought us lunch while we are waiting for all the paper work to be done. Finance Manager, Phil Black was very meticulous, explained details of financing, maintenance program and extended warranty. Phil even honored my unusual request of wanting to check the under carriage of the car. Overall service I received was Above and Beyond what I expected!

I have been refused service because they told me I had been abusive which is not true. I bought 2012 GLK and got a lemon and abandoned it at the dealership and walked home because i was so frustrated with the service and then I got a 2013 GLK and had the same problems and there were times when I wanted to do the same thing and just abandon it and let someone have it for free. It came to a point where they told me everything was fine and i told them it wasnt and then I was on my way to Orlando with my dog at ten o clock at night and the car died in Gainesville Florida on 1-75 in the middle of traffic and i had to fight MBUSA to get a technician. I have complained to Mercedes Benz USA numerous times about the lack of communication the dealership has provided to me. I have contacted the service manager numerous times and the regional manager when I had issues and they do not return phone calls They have refused service amenities such as shuttle service, loaner cars etc. The service advisors have refused to communicate to me about what service has been done to my vehicle and what upcoming services are needed upon checkout. I am very hands of when it comes to the care of my car and knowing what is and when needs to be done and these people keep you in the dark The service advisor advised services such as tires which I bought less than a year ago and never advised me when I needed a new car key that this was a final sale upon placement of order. When I asked for assistance in getting the text feature of activated the service advisor refused to assist me and stated that the technicians told him that this feature was not available on my car when it was. The receptionist in scheduling a service appointment are not friendly and accommodating to a person's schedule. This dealership takes advantage of the fact that I am a single female driver and I have spent over 100,000 in service and new vehicles over the last 2 years with this dealership and are not understanding of their customers. This was supposed to be my dream car and it has turned out to be a nightmare I love my Mercedes I do not love the service and how I have been treated and ABUSED by Mercedes and its sad because MBUSA is coming to Atlanta and it will be hometown product now and I would love to get another Mercedes but Im scared and no one in Corporate MBUSA has ever stuck up for me not the CEO nor the SR VP no one

I hardly ever complain. Friends know me for that. Took a newly purchased car over there. S550 with some minor scratches to be removed and buffed. Same day after I parked the car in the sun I realized that the hood and the trunk were very horribly done. Lots of spinning marks. The color is black and it shows very badly. Called and they said they would get back with me on this. Two weeks and nothing. I called again and same story. Eventually, after a third time, the mananger, not very polite and did not care to even pick the phone and speaking using the speaker phone told me it was too late. Months later and I have not still got over the fact that no one cared. No one took responsibility. Not a very smart move on their end!!! Very Unsatisfied, very unfulfilled, never again customer!

I had an excellent experience working with Toni Graham. She was professional, knowledgeable and everything went seamlessly. One of the best experiences I have had with a dealership.

I purchased a new Mercedes Benz from Alivn Gomez. He is TOP NOTCH when it comes to brand knowledge and service. Alvin made sure I got everything I wanted in a Mercedes and I was so glad I made the decision to use MB of Buckhead. He made sure every option and color combination was available to my choosing, it's refreshing to have a salesman sell you the car you dream of and not just a car from a line up. Thanks again for finding me my dream car.

I had a wonderful experience at this dealership thanks to the knowledge and professionalism of Alvin Gomez. He knew every answer to every question that I had about the vehicles. You could tell that he truly has a love for the vehicles that he is selling. My mother and I were looking for a vehicle that she could drive back and forth from Atlanta to Blue Ridge that was safe. He was very attentive and patient as my mother moves alot slower than the rest of us. I greatly appreciate his warm welcome as well as the time he spent with us. This attitude is what makes customers return!