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Mclaughlin Ford

(163 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

Reviews

(163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mclaughlin Ford from DealerRater.

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Happy Customer

Everyone was extremely nice and helpful finding me the vehicle that best suited my needs. They were very patient and weren't pushy at all. They made my first dealership car buying experience amazing, explained the process and everything to me and answered all of my questions. I loved Terry Bass and Jason, who were my salesmen. I will definitely be recommending them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It's great to hear that our staff was able to provide you with exceptional service and an overall pleasant experience here at McLaughlin Ford, Amanda! We sincerely appreciate your business and recommendation of our dealership. Safe travels!

McLaughlin Ford in Sumter, SC

Everyone was helpful and patient as I made my decision to purchase a new vehicle. My purchase required several trips to the dealership with multiple test drives each time. Thank you, David, Jason and Mr. McLaughlin. ? My new Escape got 30mpg on yesterday's first road trip!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly staff

Thanks Daniel! Very helpful and a joy to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1st Oil Change

First complementary oil change. In and out fairly quickly. Awaiting call-back for touch-up paint.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your feedback, Robert! We hope to continue to be of service for many years to come.

Buyer

Adele Carter was a tremendous salesperson and the most important part was she didn't push me. I have been aggravating her for 3 years trying to decide if I wanted to change to a Ford. She probably thought I'd never buy anything but she always treated me with respect and made me feel important. I will continue to buy Fords as long as she is a salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are thrilled to hear of your positive experience with our staff. We look forward to being of help again in the future. Safe travels!

Great sales team

Outstanding sales team. The facilities could really use a face lift.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service Representative

Bush was an excellent service representative! I would definitely see him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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very satisfied customer.

I took my car for scheduled maintenance. No problem getting an appointment. Courteous staff and a comfortable waiting area. I have dealt with McLaughlin Ford for years and have been satisfied with every encounter so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are more than glad to be of service, Pauline. Do not hesitate to call if you need anything.

Great Customer/ repair services

I like Mr. Mikes attitude at the Sumters branch, I spoke with him, and he was honest, very helpful and now, I just rather deal with him only, when I'm at Mclaughlin Fords Sumter branch...He showed me he cares,about the customers... and yes! Very satified with the service. Thanks Mike Sally Gilbert

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Department Oil Change

As always I'm pleased with the service. Your staff takes care to keep the inside of the vehicle clean. Two items. One although the inside of the vehicle was clean the paper floor mat was left in the car and it had an oily foot print on it so the inside of the car smelled like motor oil. Second, I was first in line for the morning and first to check in and my oil change took 1 hour and 45 minutes. The smell and the time left me a bit underwhelmed this visit.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We strive to provide our customers with excellent service in a professional and helpful setting. Thanks again for the positive feedback!