Reviews
Overall vehicle service was very good.
Overall vehicle service was very good. Customer service techs were helpful and courteous. The one drawback is their customer waiting area. There are chairs around but no stands or places to set a cup of coffee, etc. The only option was to sit at a large circular table with 4 other customers or in chairs placed around the room. I strongly recommend McLaughlin upgrade the waiting area soonest.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Was told when I dropped my car off that one of the items
Was told when I dropped my car off that one of the items might not be able to be completed due to staffing but when I picked my car up I was pleasantly surprised all services were completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ashley, we appreciate you taking the time to leave us this feedback. We hope you continue to choose McLaughlin Motors Inc for all your vehicle needs! Take care!
Was told before purchasing I could get 5 year/ 150,000
Was told before purchasing I could get 5 year/ 150,000 mile extended warranty for 1,200 bucks and could add later. I go to add later and after weeks of being ignored and kicked around I?m told it will be almost 4 grand for Warranty. Do not trust anything this dealership says. Get everything in writing or buy elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact J.J. McLaughlin at 803-773-1481 at your earliest convenience and we will do our best to make this right.
I couldn?
I couldn?t have gotten any better service no where. I went by the dealership to make an appointment to get a few things fixed on my F-150 . Instead of giving me a appointment they fixed everything on my F-150 while I waited in their waiting room for about an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brought my diesel truck in on Tuesday as it had a code
Brought my diesel truck in on Tuesday as it had a code for throttle position sensor. They diagnosed it the same day, but had to order parts and also advised me the diesel tech was very behind about 1 and a half to 2 weeks. It is what it is. To my surprise they received the parts that Thursday and I had the truck back the following Monday. Under a week. Very happy with the service and the truck was very clean and under the hood clean and neat work no broken clips / clamps or anything else. I will be using them again in the future if I ever need any work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dennis, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At McLaughlin Motors Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Excellent from start to finish.
Excellent from start to finish. Sales person was outstanding! Great service has made me a repeat customer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dealer Review
Very smooth and hassle free experience. I felt welcome and appreciated the whole time I was there would definitely purchase here again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Terry, thank you for leaving such a great review and high star rating. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
I highly recommend McLaughlin Ford
The salesman and the finance manager were both great. They were not pushy at all, instead they were very friendly, helpful and informative. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
McLaughlin Ford Sumter SC
These people always look out for anything my car might need when I bring it in for routine service.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
I am very pleased with the friendly and professional service I've received for my F350 Super Duty at the McLaughlin Ford Service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Allen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.