Reviews
My 2020 Dodge Charger
Service was kind and communicated well in repairs that were done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Maria Sauceda - Customer
My car was serviced in a timely manner. Customer Service was superb. Cody is very good at his job. He delegates work as a professional. Hes kind to customers and coworkers. He represents your company excellently.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.
Purchase of 2018 Jeep, Renegade.
My sales person was Carl Jenkins. He was very freindly, and knowledgeable. He gets 5 stars, in my book.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Vehicle would not start
They called me the next day to inform me to pick up vehicle. No charge under warranty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Gaining confidence
In the past - I havent been impressed with this San Bernardino dealership- but a recall brought me back and they provided me with A +++ from the service manager to Pedro who was my service rep _ thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We want to thank you for taking your time and leaving a review. Thank you for choosing Moss Bros. Let us know if there is anything else we can do to help you. Have a great day.
Keep Cherokee
The salesman was great told him what I was looking for and made it happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for coming to visit us and for giving us a five-star review. If there is anything else that we can do for you please let us know. All the best, Julian Valeriano - General Manager
Great Dealership
I purchase a 2021 Pacifica Touring L on line and your Internet Manager Andy Martinez did a great job of having the vehicle and paper work ready when we came up to the dealership. Everything was prepared and we got the van in no time at all. Great Salesperson and dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Great Service
I purchased my challenger at Moss Brothers in San Bernardino a few years ago and find it easy to make appointments to service my vehicle there. The staff is always very courteous and helpful. Pedro Perez Jr greeted me, took my vehicle, explained the issues, asked if I needed transportation in the meantime and I received email when service was complete. I felt confident in the service. My vehicle runs very smooth now. Great customer service too. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Irma I am glad to hear that our team was able to assist you in your car purchasing needs. We strive to make sure every one of our customers is provided the most admirable customer service possible. Our team would like to thank you for letting us provide you with that. If you have any questions please let us know. Thank you again and I hope you have an amazing day.
Dodge Challenger
The trade-in price was fair and the dealer worked with me to the get the payments I wanted and all applicable rebates and I am very pleased with my 2021 Dodge Challenger.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Excellent Service Department
Great customer service and did my oil change and tire rotation in a timely manner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
As the General Manager, I wanted to thank you for not only allowing Moss Bros. CDJR San Bernardino the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to me if there is ever anything I could assist you with in the future. Thank you. Sincerely, Julian Valeriano