Reviews
Write a reviewGreat Customer Service
I had the unenviable experience of dealing with a "lemon", bought from another Subaru dealer. Throughout their portion of the process, including providing me with a loaner vehicle and finding a replacement vehicle, Kirby Subaru representatives went out of their way to be accommodating and understanding of my inconvenience.
Hi, Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!
Great Customer Service
I had the unenviable experience of dealing with a "lemon", bought from another Subaru dealer. Throughout their portion of the process, including providing me with a loaner vehicle and finding a replacement vehicle, Kirby Subaru representatives went out of their way to be accommodating and understanding of my inconvenience.
Hi, Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!
Kirby Subaru the best!!
Aloha, Happy Manifestation Monday!!! Everyone is welcoming, accommodating and genuinely happy to see me. I appreciate and will drive the distance I do, to be treated well. I purchased my Orenji (Crosstrek) from Kirby. Kirby has a lifetime customer in me. Customer service has really declined the last decade or more. It is extremely refreshing and appreciated to treated with kindness, fairness and professionalism! I refuse to pay, to be mistreated. Mahalo for great customer service, see you?ll soon!!!
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Five star service all the way!
I saw a car online that looked interesting and drove to Kirby Subaru in Ventura from Los Angeles to take a look. Upon driving into the dealership lot, I was met by Lars Vankirk, a salesman here. After introductions I mentioned what I was looking for and he pointed out the car which was parked close by. Lars was very knowledgeable about the vehicle and was quick to offer a test drive. After a satisfactory spin we sat down and went over the purchasing process. Again, very knowledgeable and all very casual. No pressure tactics at all. A successful conclusion to the day's business on both our parts. Would I do business with Lars again or recommend him to friends? Absolutely, without hesitation.
Hi Phil, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
Pleased with our purchase.
We've been wanting to buy a Subaru for quite some time. Kirby's friendly sales people, Bob and Mark, and knowledgable finance director, Adam, helped make that happen.
Hi Susie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
60,000 mile service
My service agent, Dennis, is the best. He's always so helpful. The service is excellent. Thank you Kirby Subaru.
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
A Dealership with Integrity
I did a lot of research before buying my Subaru Solterra. This car fits our needs, and I Love it! My overriding motivation in choosing Solterra over other brands, however, was my excellent experience with Kirby Subaru. Bob Thacker,(the best salesman Ever!), was informative, low key, and efficient. Thanks also to Howard Korey, and Adam Quinones. You guys are wonderful!
Hi Jane, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Subaru BRS
Jerry is a great salesman -- he let the car sell itself! No pressure -- just facts. Solid buying process. Would recommend to anyone. We bought the car!
Hi Barb, thank you so much for your positive comments about Kirby Subaru of Ventura! Safe travels!
Rick the great salesman
Rick was my salesman and was super knowledgeable. He was a no pressure salesman and really knew the car and its features. He spent hours with me going over all the features of the car. Highly recommend!!
Hello Steve, we're happy you found our staff to be so supportive during your experience here at Kirby Subaru of Ventura. We hope you continue to choose us for all your automotive needs! Take care!
First Purchase
I purchased my first Subaru at Kirby on Saturday. The entire staff was friendly and helpful. Kudos to Henry Garibay for working with me. He was not pushy and very helpful in selling me this vehicle.
Hi Nan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!