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2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

Reviews

(130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chestatee Ford from DealerRater.

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Outstanding Truck Buying Experience

5.0 /5 I have purchased numerous vehicles in my life and have had good and bad purchasing experiences. I arrived at the Chestatee Ford Dealership on Friday, 4 August 2017, and was met by Brenda Hicks, sales representative, Brenda was very personable and she took great care with my wife and I. And, not once did she give us any pressure to buy. In fact, she spent hours with us to ensure we were buying the right vehicle with options that I needed to make my driving experience a pleasure. Brenda introduced us to the sales manager, Keith Dotson, who also greeted us in avery friendly manner and he never applied any pressure on us to make a purchase. Instead, he helped us understand the best way to finance our purchase and answered all of our questions. I usually shop a couple of dealers when purchasing a vehicle to get a good deal. This time, I felt completely comfortable with the folks at Chestatee Ford and purchased our new F150. I was also treated extremely well by Kip Harvey in the finance department. Great experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bill, thank you for your kind words and congratulations on your new F150! We hope we can make your next visit a five star experience!

home repair company owner

The sales representative was genuinely interested in helping me select the truck I needed and not over selling me. I appreciated his honest answers to my questions and ability to guide me to the right truck. The buying process was very smooth because the sales manager, sales representative and and finance manager worked as a team with clear facts and figures. There were no theatrics or mysterious unseen decision maker in a back room. Everything I needed to make an informed vehicle purchase decision was provided in person by these professionals. I would buy from this dealership again and recommend them to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Judson, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

Friendly Staff and Great Purchase Experience

This dealership has a very friendly staff who go out of their way to make you feel comfortable while you are looking for a car. They made the buying process very simple and did not pressure us at all. Would definitely buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Awesome service and sales team!! Very relaxed environment with a no push feel!! Keith and Shandra were wonderful!! Awesome experience Went way beyond any dealership has done for us. Got there right at closing and they spend so much time after hours with us knowing that we weren't buying nothing, but after that great experience went back and bought a car from them because how they were not pushy and made us feel so welcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Karen, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Pleasant experience

Krista and the owner were very honest and gave us a fair deal. My son and I felt good about the vehicle we obtained. Very pleasant experience. I recommend Chestatee Ford for anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil change

Was done in a fair amount of time. Found bulbs out that I was not aware of and was able to fix it without that much extra wait time and a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Go Chestatee Ford, Great Dealership

I purchased a F-150 The service was exceptional and the staff was very knowledgeable and helpful I will recommend Chestatee Ford to all my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kim E

Megan was very personable and easy to work with. Nice to have a local dealer to work with and support.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chestatee Ford

I won't purchase a truck from any other dealer. I appreciate the personal service I receive from Chestatee. From parts to warranty service and yes even when I smashed my bumper the folks at chestatee have always treated me right

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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CHESTATEE FORD

AS ALWAYS, I WAS COMPLETELY SATISFIED. I WOULD NEVER BUY A CAR OR HAVE MY CAR SERVICED ANYWHERE BUT AT CHESTATEE FORD. THEY A RE THE BEST. TOP NOTCH!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Meredith, thank you for writing this fantastic review and giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!