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Charles Allen Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (187 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (187 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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office manager

They always do a great job! They are very friendly and community oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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service

service was as expected for an oil change and tire rotation, currently under construction, the plans look incredible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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service

great store and service, store always takes care of concern

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

great store love this place always great, love the people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

William, Thank you for your review!

Charles Allen Ford

Staff was great, friendly, helpful. Service was done quickly for me as I was going out of town. Still a lot more pricey than some of the very good mecahnics in town I found after the work was done. Just wish it was as easy to get oil changes at last minute!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly low pressure salesman

I returned to Charles Allen Ford because my first experience there was good. The salesman was friendly and very helpful educating me on the various aspects of the vehicle. I was impressed when he remembered so much of my history. I didn't feel pressured to buy like so many other dealerships. They just set out the terms. I could accept or not. I appreciate that. It is very important to me. The Ford Escape I bought seems to be exactly as advertised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stanna, Thank you for telling us about your car buying experience! We believe that it should be easy and there should be no pressure involved in buying car, so I am happy to hear that your experience was just that! We appreciate your loyal patronage and hope you love your new vehicle. Please let us know if you need anything.

F150 Truck Buyer

Staff was helpful & kind. Got what I picked out per window sticker. Got 2 rebates (one in the mail & one from ford). Everything went good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ms. Mason, Thank you for your new truck purchase,and for telling us about your experience by writing us a review. We hope you are enjoying your new truck. Please let us know if you need anything. Thanks again you for letting us help you find your new vehicle!

Customer

The staff is always helpful and friendly which is 90% of what will keep me coming back and referring others. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Remodeling in progress at the time of my visit.

I was very pleased with my recall/repair service. I feel that the problem was resolved in a timely manner. I look forward to visiting the dealership again and seeing the results of the remodel that was in progress at the time of my visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleasant visit

I took my Escape in for an oil change and while it was in the shop they fixed a recall on it as well. I appreciated that they saved me time and didn't have to rearrange my schedule for a second visit. I marked the facility NA due to remodeling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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