Chalmers Ford

I always find the service at Don Chalmers to be excellent. This last trip there proved to be one of the best. I had several issues going on with my truck and did not expect to get it back for a few days. The technicians diagnosed all the problems with my truck, found some issues I did not know about, called me to provide costs and timeline, and got all the work completed within one day. Also it helps to have free ice cream. My wife thinks I only go there for the free ice cream.

I was having problems with my power steering locking up preventing me from steering at all. it would usually do this at low speeds, pulling into a parking spot or backing out. It would disable the steering with no warning. Pushing the "OK" button would not reset it. I had to turn the car off. Starting the car after a few seconds cleared it and I could go on my way. However, a week before I made the appointment to take my car in... I was making a right hand turn onto a 3 lane busy street. Upon making the turn into my lane, again the steering locked up. I was unable to turn the car into my lane on the right, ended up in the middle lane with on coming traffic in the other 2 lanes. Thank God, those other drivers were paying attention and stopped because I had to turn my car off and on again to move out of the way! Later that night I went on line to search other similar issues or causes. OH, MY GOSH!!! There were multiple websites with literally hundreds of people with the very same issue who own Explorers. After reading many of them I thought...Geez, looks like I am going to have a battle on my hands trying to get Ford to fix this. In my mind this is a very serious safety issue. Many of these responses from people were having to pay for the repairs themselves, costing up to $2000.00. I bought this car new, it has 96,000 miles on it, I have taken very good care of it and have had the 2 recalls done. the steering issue, I cannot remember exactly what it was for honestly, in 2014 and the cabin carbon monoxide issue. I parked my car until I was able to take it in. Well, when I took it to Don Chalmers Ford the service rep who helped me actually "listened" to my issues.His name is Trent Durham, he was awesome! He called me later that day to tell me the repairs were going to be covered under an extended warranty! Boy, was I relieved! It was to the tune of $1600.00. I really thought I was going to have to fight for this, reading all the bad responses to this very same problem. I have been a Ford owner for most of my driving life having my previous vehicles at least 10 years before buying another. Ford has restored my faith in their products. I will continue to be a Ford owner.

The reason my review is low was , I went into the don Chalmers dealership in Rio Rancho N.M. the salesman was a very nice guy at first we made small talk things were fine. I told him what I owed on my truck and he told me the price of his truck. It was a used 14 toyota tacoma. They were asking $29900(4 year old vehicle). So they took my truck out back to evaluate it . They told me my truck was only worth $9000 kbb and proceeded to minimize my truck to be worth nothing .I told him that I had kkb it my self and it was worth $10,500 . so after going back and forth with this nice gentleman I asked him to kbb to see what his truck was worth but he did not comply. He asked what I did for a living I told him I was an investor/ contractor he laughed and said you contractors are all the same." I couldn't believe that he referred to contractors in NM as some sort of way" I told him look we are just a few thousand dollars away from making this deal happen($3000 off) I said why dont you go back and ask the "man in the back" if he can make this work some how. He came back from asking the man in the back and said nope no way . I could believe they would not budge AT ALL on there 4yo truck. He told me what's $3000 dollars you have a lot of money I told him don Chalmers has way more than me . He then accused me of being a "robber" I said what do u mean. He said your a contractor your used to robbing people and now your tring to rob me, I said what do you mean. He said $3000 is not a lot of money . in the end we coukd not reach an agreement on the price. But I'm not upset so much with the salesman or his remarks about all contractors in NM considering I have ALOT of contractor friends that buy trucks from there and my friend/old boss from a major company here in Albuquerque buy$ MANY fleet vehicles from them.What really sad is that don Chalmers could not even go down 1 penny on a 4yo used truck smh. The salesman told me this is like Wal-Mart or any other store u can't come in here and try to negotiate on a price. Maybe hes right but I think not. I told him well then why are u a salesman,you should be a cashier.Anyway the guy was actually a nice guy but he did insult me a few times but I can look passed that... Again I'm just more disappointed in Don Chalmers I thought u were in the business to sell cars not insult people.

I received fantastic service from the start to the finish. I knew exactly what I wanted and got it down to every item on my checklist. My experience was fun, calm, exciting, and informative. Well done!

We were very interested in a Ford Explorer and had contacted business ahead of time to show our interest. We were passed around to three different sales people and each one didn’t seem very interested in our business. Also having similar vehicles at cheaper prices and lower prices found at other dealers they said they couldn’t help us. We were most disheartened by the treatment.

Thanks Michelle you are the best. The process was so smooth and organized. Never felt so at home. What a wonderful experience! Love my new car!

Sales manager Jim Cartwright and salesman Jason Slavic were wonderful to work with, friendly but taking care of business. They pulled a rabbit out of a hat and we drove home in a new super cab 150. Now that is sweet. I can?t say enough good things about this team. Thank you

Outstanding sales associate. Becomes part of the family. I highly recommend Ken for new and used cars and trucks. He takes time with you making sure you understand all about the vehicle.

I was in the market for an F150 Lariat that was fully loaded. Jason guided me through the whole process with skill and knowledge. I would whole heartedly recommend this dealership and especially the sales person Jason.

I have been going into Don Chalmers for many years and my family and I have purchased several vehicles from them within the last few years alone. However, recently I have been really disappointed that they continue to have a 'Market Adjustment (MA)' on the Ford Raptors. There are several dealers in the state that do not have the 'MA' on the new Raptors, and although I would love to purchase a vehicle from Don Chalmers, they are making it impossible to do so with the 'MA'. I am very disappointed with Don Chalmers and no longer send friends and family members to them, and certainly do not brag to others about the outstanding service I USED to receive from them. I suppose I will have to find a new Ford dealer in the state to buy from.