Reviews
Trent was great
Great response. Great service. Less then predicted repair time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, we really appreciate your review! Thank you for letting us know Trent did a good job. We're so glad that you would recommend us & that you had a good experience.
Awesome service by James Cordova
James Cordova is always helpful , honest , courteous. When we have car problems we know that with James it will get taken care of. You are very lucky to have him working for you. Jose & Gera Provencio
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this feedback! James is a great member of our team & we definitely agree that we are lucky to have him. We really appreciate you sharing your experience with us & for letting us know that James did a good job & always does a good job!
Buyer
Samuel Albeita was our salesperson. We found him to be an outstanding gentleman, courtesy and respectful. (He even called me Mr. Lee and not casually by my first name.) Samuel was thorough, honest, and helpful in every way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for this review! We really appreciate your feedback. We're so happy to hear that Samuel took such good care of you & treated you with respect. It means a lot to us that you would recommend us! We hope you're loving your new vehicle.
Auto Body Shop
I was treated as a valued customer, like if I was Family You Are Super People. Thank You All that helped me. Respectfully George Felix
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
George, we're happy that you had a good experience with us & that our Body Shop treated you like family. Thank you for your feedback!
Great Sales Service!! Great Dealership!!
Glenn Aldrich helped me choose a great car! He was honest and patient and an all around wonderful salesman! He didn't push me into something I couldn't afford and he wasn't just after a sale. I would do business with him again in a heart beat! Thanks, Glenn!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kris, we really appreciate your feedback. Thank you for sharing your experience with us & for letting us know that Glenn & John did a good job. We hope you're loving your new vehicle!
Ron G
Both Aaron and Nora made this a very enjoyable car buying experience! The way car buying should be! Aaron has vast knowledge of cars and helped me select the right car for my needs. Nora was very patient with all of my questions and a pure joy to talk to and work with! Cant wait to do this again!! Highly recommend promoting both of them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so happy to hear that you enjoyed working with Aaron & Nora! Thank you so much for sharing your experience with us & for taking the time to let us know that they each did a good job taking care of you.
Great service
Great experience to say the least! Working with Aaron in sales and Nora in finance was painless. All auto dealerships should be this classy and helpful! Both were a joy to work with! Could have spent all day in finance as Nora was fun to talk to while still answering my many questions!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear that you enjoyed working with Aaron & Nora! Thank you so much for sharing your experience with us & for taking the time to let us know that they each did a good job taking care of you.
Great Service
I called in to get my car in for the recall I received and my service advice was Trent Durham and I was treated like family. I got in right away and they got it done in a record time. I have been with Don Charmers since 2000 and I will keep coming back. I will never go to another dealer for my service. I live in Peralta down by Los Lunas,it is a way to drive. They are the greatest dealership. They don't cheat you they are truthful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review & for your loyalty. It brings us so much happiness that you feel like you're treated like family & that you trust us to take care of your needs. We really appreciate you letting us know Trent did a good job!
Confident things will be done correctly.
I've taken our vehicles to Chalmers since 2000. Overall I have been pleasantly pleased with the service and the way they stand behind their work. However on my most recent visit at the Quick Lane the mechanic recommended services for my vehicle. This was then relayed to me by the service advisor. One such recommendation was for a change of plugs. I told the service representative I thought it had been done around 60K miles. They also recommended a fuel filter and injector cleaning. All of these items were replaced or taken care of well within the recommended time/mileage changes. They did not need servicing. If the mechanic or service advisor had checked, they would not be recommending maintenance that was not necessary at this time. Even after I hinted to the service advisor that I thought the plugs had been changed within the mileage requirement, he did not go back and verify in their system. All my work had been done by Chalmers, so they have a complete record. When I got home I verified that the work was current by checking my maintenance log.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James, thank you for your loyalty over the years and for this feedback. We do have new Advisors from time to time and they have to learn a lot of processes. We will use this as a re-training tool for new and experienced team members. We can’t improve things if we don’t know! Thanks for taking the time to let us know about your experience.
Title of what?
Salesman David Piazza did a great job. My wife and I felt very comfortable buying a car from him. Jackie, who did the paperwork was a pleasure to deal with. She knew we were short on time because of a Dr. appointment and she accommodated us well. Johnathan went over the car with us before driving away. He did a good job and knew his job well. It was a pleasure to deal with these three Chalmers employees.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary, thank you for your feedback! We love hearing that our team made your experience enjoyable. We hope your loving your new vehicle!