Reviews
Exceptional Service
I have been a regular customer at Chalmers since I purchased a T-Bird there in 2004. I am always impressed by the efficiency and cleanliness of the facility and the friendliness of all the service and sales staff. They never make me feel rushed and always take the time to answer my questions and concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ted, we really appreciate your loyalty! Thank you so much for taking the time to write this review. It means a lot to us that you would recommend us. We hope you & your T-Bird are doing well :)
Not many options
I was looking for a used truck and they had few to offer and didn't seem interested in looking into anything for me
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Matt! We really appreciate your feedback & would like to know more about your experience. Can you please contact John, Sales Director, to discuss your experience further? His direct line is (505)-890-2113.
It was a plesure t buy a used truck.
It was a real pleasure working with Benny Diaz. He was truly professional working every aspect of the process of buying a great truck at a great price. The finance was easy thanks to Nora Rashid. Thank you all
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Barry, we're so grateful for your feedback & that you would recommend us to a friend! Thank you for letting us know that Nora & Benny did a good job taking care of you. We hope you're loving your truck!
Service Department over and above
Don Chalmers Service Department service not only what was scheduled bu went the extra mile by paying attention to potential issues
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, thank you for your valuable feedback! We're so happy that you would recommend us to a friend & that you had a nice experience at our Service Department!
Repair
I had my car repaired by Don Chalmers and my Service Advisor was Mr. Trent Durham. It was a great experience, Mr. Durham kept me informed at all times on what repairs were needed and when they would be done, he was very professional and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thank you for letting us know you had a great experience with Trent! We appreciate you taking the time to write this review.
No Pressure Purchase
It was a pleasure to purchase a new vehicle at Don Chalmers. Glenn Aldrich was extremely patient with no pressure on sales, John Navelli was very kind and through on financing, and Mike McCracken was awesome with add on parts and knew exactly what we needed to make it more enjoyable to own the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!! We really appreciate you taking the time to let us know how your experience was & how good of a job Glenn, John, & Mike did taking care of you. We hope you're loving your new vehicle!
Buying a new truck in. Albuquerque
I recently purchased a new 1/2 T truck at Don Chalmers Ford. I had done some preliminary research on the Internet, tried out about 6-8 different vehicles, and after several follow up emails and calls from Glenn Aldrich at Don Chalmers Ford, I drove the 45 miles to look at several vehicles he had surfaced out of their inventory. The entire experience was pleasant and conducted with consumant professionalism; often, when entering an automobile dealership, one feels like the main course at a piranha banquet. None of that occurred with Glenn---he scoped out my preferences, looked over offers I had from other dealers, and made me a good deal on the unit I had selected, and I went home to think about it. They gave me the vehicle overnight to test drive; I returned the following day and we finalized the deal. There has been excellent follow up and turn around on final set up details. All in all, a pleasant experience. I'm very pleased, with my new truck, with Glenn Aldrich, and Don Chalmers Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It means a lot that you didn't feel like you were being eaten alive when you came to visit us! We're so glad that you had a pleasant experience with us & that Glenn helped get you a good deal. We hope you're loving your new truck!
Good service, good dealership
Brought my Escape in for the door latch recall work & an oil change. Although I ended up having to leave it overnight, Trent Dunham kept me advised on the status & let me know as soon as it was ready to go. I've always been very satisfied when dealing with Chalmer's Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're glad that Trent did a good job keeping you informed about your vehicle & that you were satisfied!
Wonderful experience
Trent did a fabulous job! Things were done in a timely manner and the entire staff I came into contact with was friendly and professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this review Amy! We're so glad that you had a pleasant experience with us & our team took good care of you!
Quick Replies & Great Customer Service
Mr. Trent Durham explained the process and provided information so I was aware of the situation regarding my vehicle. There were no surprises, whether good news or bad news, Mr. Durham returned all of my phone calls, emails and text messages. Even though he was very busy he was always professional, courteous and concerned about customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear that Trent kept in touch with you & you were happy with your service! Thank you so much for your review.