Reviews
Excellent service and value.
Customer satisfaction is priority #1 at Don Chalmers. Brought my 2007 Edge in for 100,000 check. Excellent service. Thank you Anthony for the friendly, efficient service. Have beer a Chalmers patron for over 10 years and will continue many more in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service
2015 Escape Titanium We had a great experience At Don Chalmers with John Wayne Fife . He was very knowledgeable with the vehicle that we wanted. Since there was none available in the lot when we were looking for one he had our vehicle special ordered to Ford. We were very happy with the outcome . We had excellent service. The whole office staff know how to take care of there customers. From the reception desk until you exit the dealership everyone is excellent, friendly and courteous. Thank you John, Jackie, Aaron, Anthony, Mike and to those who we fail to mention. We will surely recommend Don Chalmers Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good customer service
Patrick was very helpful he stayed with me through the whole thing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shawn at Don Chalmers ford did and fantastic job!
I went to Don Chalmers ford looking for a new Mustang when I was greeted by Shawn who was actually moving a car up to the truck lot in Rio Rancho. After speaking with me for a bit Shawn listened to what I was looking for and told me he could find the perfect mustang for me. I have to say within 15 minutes he had found the exact Mustang I had asked for, we took it for a drive and it was the car for me. He guided me through the purchasing process and made it feel very comfortable for me as I do not like haggling over prices. Shawn walked me through the process and within hour we were headed to meet the finance department and sign the papers. All in all this was a terrific car buying experience and I would recommend Don Chalmers ford to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Customer Service
I had a great experience at Don Chalmers Ford service department. They know how to take care of their customers. Thank you Kevin, great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
second opinion on repair
I have been a customer for 15 years and trust Chalmers. I appreciate the employees who have treated us with respect and been honest in sales, service, parts, repair, etc. As a new widow I needed a second opinion on reported transmission repair from Midas for my Mercury SUV. I trust Chalmers opinion and Mike Zeyen has been a long time friend. He did a complete review of service and repairs performed on my SUV, and my transmission is good. I saved $1300. God is so good to provide a place I can trust. I am happy to recommend Chalmers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
1 week 2 major repairs
Thought I had lost a tubro & had a pretty good idea that the exhaust filter was plugged. limped in to ABQ towing 5th wheel. The truck was purchased new(actually ordered ) from DC in 08 after a unhappy time from another dealer will I had previously ordered 3 new Ford Power Strokes over the years. When in ABQ the truck has always been serviced DC. I expect around a 8K estimate & told John that I would trade if that was the case. I waited for it to be checked out & was told the exhaust filter was plugged & a new would be around $2700.00 But they could probably manually regen. it & that would be appx $1000.00 OK I need a loaner there wasn't one available till next AM Return next AM to get loaner & John informs me they wasn't able to do manual regen.(tried twice) installed new filter drove it one day cleaning filter light is on came back reprogamed every thing OK ------ The NEXT DAY driving the truck make a noise like I had run over a bunch of sheet metal & jerked hard right & locked up had it tow to DC right wheel bearing looked up 2 wheel bearings & ,1 spindle , 2 rotors & appox. $1700.00 later I am on the road again. & you probably think I unhappy & I am BUT not at John or Don Chalmers it's because I had to spend my fun money to fix my truck. Seriously folks these people are top notch in my book I feel really lucky to have John Polkovitz as my service adviser all of my charges were actually under what he had estimated Thank you John you could easly make me buy a new truck then & I would of been forced to buy off of the lot & I hate that. But now that I am not in bind for a truck ,I think I might be ready to order a new one
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Quality and Professionalism
Our experience purchasing a 2015 Ford Escape was extremely professional. It was an example of great quality and service. Thank you Heather Totschek, Torie Peralta, and Don Chalmers Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excelent Customer Service.
Diane in service has always gone over and beyond to make sure my visit is good. The honesty of the technicians pointing out additional concerns that need to be addressed, comforts me in the reliability of the whole program.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your review so much. Diana is such a great member of our team & we're so happy to hear that she goes above & beyond for you. Thank you for putting your trust in us to service your vehicle!
great dealership
Andy is a top notch srevice manager. He will go out of his way to help you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase