Reviews
Excellent service!!
I received excellent service and update information about my vehicle, from the time the tow truck delivered my vehicle to the time the service was completed. Thank you so much Diana for getting me back on the road again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Yvonne, for your great feedback! We are happy Diana provided excellent service and status updates and was able to get you back on the road. We appreciate the opportunity to service your vehicle. If there's anything we can do for you in the future, please let us know!
Steller Experience
Our experience was exceptional from the time we walked in the door until we drove away in our new vehicle. Everyone and everything was such a pleasure. No high pressure. The financing was a breeze. We have never purchased vehicle and had such a seamless experience. We would and are recommending Don Chalmers dealership to everyone that admires our new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your review on your seamless sales experience! We are happy to hear your new vehicle purchase was exceptional and that you breezed through financing. Enjoy your new vehicle - thank you for choosing Don Chalmers Ford! We are very appreciative of your business and your review.
Excellent experience all around.
I received an email reminding me of my car appointment. They were ready for me when I arrived. The car was ready on time. The service personnel took excellent care of the car and of me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service
As always, excellent service. Always treated with respect and professionalism. Keep up the great work! Whenever anyone asks me about a dealership, I only recommend Don Chalmers. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience! We are glad you feel respected when you're in the dealership - that is definitely the kind of experience we strive to provide. And we certainly appreciate your recommendations! Thank you for making the drive down to Rio Rancho to service your vehicle. We know you have a choice, and we're glad you choose Don Chalmers Ford.
Excellent Service - Best dealer in town!
We had gone to other Ford and Chevy dealers in town while searching for a vehicle and Don Chalmers provided the best customer service. Michelle and all other people involved during the actual purchase made this the best car buying experience we?ve ever had. We were amazed by the level of service we were provided by everyone at Don Chalmers. We will recommend them to everyone we know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great feedback, Bobby! We're glad you stopped into our dealership, where we were able to provide you with the best car-buying experience you've ever had. We appreciate your recommendations and look forward to having the opportunity to work with you again in the future!
good experience
Though there were several customers ahead of me, they were able to service my car fairly quickly. My interaction was with Johnathan and he was friendly and professional. Overall, a very good experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's great to hear! Thanks for choosing Don Chalmers Ford to service your vehicle. If there is anything we can assist with in the future, be sure to let us know!
WE LOVE DAVE!!
A HUGE THANK YOU TO Dave Piazza, and Jackie. We love our new Ford Escape. Dave, thank you for driving over to the outlet, and picking up my vehicle. Jackie, thank you for getting my payments where I want them and the date they are do on. To the men in delivery, Jeremy, thank you for going through the functions of my new Escape. I'm learning more and more about it as I read. I bought a 16G SD card so I could put music on it for our up and coming trip. The sound quality is AMAZING!! THANK YOU DON CHALMERS!! We have never had a bad experience buying vehicles from you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad you chose Don Chalmers Ford to purchase your new Ford Escape! Thank you for taking the time to share feedback on your recent purchase, as we're glad to hear you had a great experience working with our team. It was a pleasure working with you and we encourage you to let us know if there is anything we can assist with in the future. Safe travels on your upcoming trip!
WE LOVE DAVE PIAZZA!!!
A HUGE THANK YOU TO Dave Piazza, and Jackie. We love our new Ford Escape. Dave, thank you for driving over to the outlet, and picking up my vehicle. Jackie, thank you for getting my payments where I want them and the date they are do on. To the men in delivery, Jeremy, thank you for going through the functions of my new Escape.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're very pleased to hear you had a great experience working with our team here at Don Chalmers Ford on the purchase of your new Ford Escape! We were happy to help you out and make sure you got exactly what you were looking for. If there is anything we can do to be of assistance again in the future, be sure to let us know! Enjoy the new vehicle!
Don Chalmers Ford is amazing
The customer service was excellent! We not only purchased one vehicle but two. We purchased an F150 4X4 Crew Cab 2014 (with all the bells and whistles) and also purchased a 2014 Ford Focus. The sales team was great and they worked really hard in helping us get financed to purchase these two vehicles at a very low interest rate. I almost forgot to mentioned, they helped us trade in a vehicle that we were not satisfied with (2013 Dodge Avenger). I am sold for life. I will not go any place else to purchase a vehicle and I will recommend this dealership to anyone interested. Thank you Don Chalmers Ford for a job well done:)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We greatly appreciate your feedback and your business, William. Thank you for stopping in to Don Chalmers Ford to look at trading in your Dodge Avenger. We were happy to help you find two new vehicles that you love! It was a pleasure working with you, and we encourage you to let us know if we can be of any assistance again in the future! Thanks again!
Michelle Royle--2012 Infinity M37x
I found this car on cars.com. I spoke with Michelle Royle at the dealership and began negotiations. They had listed the car with a very fair price, but were still willing to negotiate a bit. I was also trading in a car and driving in from out of town and was a bit nervous that they might try to low-ball my trade-in knowing that I was driving 4 hours to see their car. I couldn't have been more wrong. They made me a very fair offer for my car. We quickly had a deal and began wrapping up the paperwork. I was at the dealership for approximately 3 hours which I consider to be a remarkably quick turnarround for this type of deal. Customer service is second to none at Don Chalmers and Michelle was attentive, friendly, and made sure I was taken care of throughout the entire process. The M37 was the 10th car I have purchased and Michelle at Don Chalmers made it my absolute best experience. Thanks guys, I truly appreciate the hassle-free simple car buying experience you provided!! Oh, and the car is amazing!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad you're loving the car! We greatly appreciate you making the drive after checking out the vehicle on our Cars.com site. We're pleased to hear that this has been the best car-buying experience you've had. Our customers are very important to us here at Don Chalmers Ford, so if there is anything we can assist with in the future, don't hesitate to let us know!