Chalmers Ford

My family and I took the drive south from Taos to purchase a 2012 Ford Focus, when the time arrived I was introduced to Jackie Sidden, Finance Manager to continue the finance part pertaining to my vehicle. We spoke of the amount that I had already agreed to put down, Jackie explained I would be shown a video by Mr. Chalmers. As soon as the video was completed Jackie, shared with my the balance of the factory warrantee and went over in detail with me the "Vehicle Service Contract" the "Premium Maintenance Plan" and information on Nitrogen filled tires. She gave examples of past customers who had taken advantage of these services and how they had benefited as result of having these services. I quickly weighed my pros and cons, Jackie told me to take my time, I asked her to once again go over the "Premium Maintenance Plan" which she did promptly. I gave it some additional thought and decide to go with the added service, for the "What Ifs" I was financed via New Mexico Educators Credit Union, Jackie wrote this information on the outside corner of my envelope and address as she know when I called my insurance company they would ask for this information, she also told me to let my insurance company that my vehicle has "Etched Windows" Thank you for your experience in explaining, warrantee and maintenance with me, and thank you for your professionalism.

I had scheduled an appointment for my vehicle at the service department because a part which was under warranty had failed. I was told to bring the vehicle on a Tuesday. When Tuesday came around, I dropped the vehicle off first thing in the morning and was told the service could possibly take all day. Around 5 pm that evening I received a call stating they had not got to my car and would try to get to it the next day. The following day at around 2:30 pm I got another call from the service department. Thy said they had ordered the wrong part and the correct part should arrive by Friday. This is my only vehicle, so I needed to pick up my car and return on Friday for the service. On Friday I drop the car off and look at some trucks in the front lot, as I am considering purchasing a truck. I spent time outside in the lot and inside on the sales floor looking at F-150s. Not once was I approached by an employee. This dealership displays banners for six consecutive awards for the President's Award for "Outstanding customer service and sales performance." I have not experienced such service. I will take my business elsewhere in the future.

Took my 06 mustang in battery was being drained charged me $115 to tell me what I already knew, said it would cost over $300 to pin point the problem which they thought was the aftermarket alarm, oh then had to wait 30 minutes to have my car brought up to me place is a joke will never use again!

I have worked with Ray Beauchamp previously and was very happy to work with him again. He knew I brought my ford explorer in for service and that I wasn't certain a new vehicle was what I wanted to do. Even still he did everything he could to help me compare vehicles on the lot. He is very knowledgable about the vehicles and if there was something that he didn't know he was quick to find an answer for me. I did end up trading in the explorer and as before with Ray the experience was very pleasant and he is easy to work with.

Brought in my Ranger, for a rear main seal and oil pan gasket replacement, at 7:30 AM Monday morning. I had made the appointment the previous week. I expected it would be about four hour job. John told me that afternoon that would have to special order the oil pan gasket and the Ranger would not be ready until Wednesday evening. I expected a call Wednesday evening, but no call. Thursday, no call. Finally, I called Friday morning, John said it would be ready Friday evening. No call Friday evening. I called Saturday morning, Katy handed me off to Dave the service manager, no answer so I left a message. Dave called me back and said it would be ready about three o'clock. He called at one o'clock and said it was ready. I paid the $1400 bill and drove away. Why did it take 5 and a half days? I had to get a rental because of the unexpected delay. Why wasn't I kept informed on the progress of my Ranger? I've had oil changes and a brake job done at Don Chalmers with no compliant. I hope they address the problem I encountered.

Mr. Burke was very friendly and kind. He explained everything and answered all of our questions. He made us feel very comfortable and helped us get a payment that we could afford. We were so happy with his service that I brought in my parents the following week and they also bought a car from him. I felt like he cared and that Don Chalmers Ford is a company that we can trust to make a major purchase of a vehicle. I would recommend Don Chalmers Ford and Pat Burke to anyone who asked. I also purchased a vehicle from Don Chalmers Ford several years ago and have been very happy with that vehicle as well!

I was really impressed with everything at this dealership. Ray was really helpful, I highly recommend him as a salesman, he assisted me and made this experience a great one. I found the car I wanted for a good price and they really worked with me. I highly recommend coming here if your looking for a car.

Great dealer, great experience, great vehicle, great price. David Piazza is a great salesperson, very informed and respectful, and not overbearing or pushy in the least. We expected our experience to be challenging, but were very pleasantly surprised by how easy it was, and how well we were treated. We highly recommend David and this dealership. Thank you!

Great service from Don Chalmers Ford. Ray helped us out right away after we sent an e-mail describing what we needed. He got us a great price and he was never overbearing or annoying like every other car salesman we tried to work with was. I would definitely recommend Don Chalmers Ford and especially Ray. -Don

I bought a BEAUTIFUL 2010 Fusion, but was treated like it was a brand new purchase. After shopping for months, no one in town was as professional or gave the same level of service as Amy and Jackie. After a few not too pleasant encounters at other dealerships, they made the whole process painless. I feel confident in my purchase and recommend them without hesitation.