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Chalmers Ford

(954 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 state dealer award
View 7 awards
2017 state dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (505) 588-4079 (505) 588-4079
Used (505) 588-4065 (505) 588-4065
Service (505) 588-4073 (505) 588-4073

Reviews

(954 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chalmers Ford from DealerRater.

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Thank you service and James!

I wasn't happy with having a broken vehicle but Don Chalmers service was amazing. James in service when above and beyond for me. I appreciate him very much for making this into a great service visit. I couldn't be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Superb service

The service department at Chalmers Ford is immediately and completely available. It doesn't matter what our issue is, James always gets us worked in and accommodates our schedule. Kudos to James again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Emergency Repair

I had a window issue while driving back to Rio Rancho late Wednesday. Not having this repaired quickly would have made driving a major hassle. Don Chalmers took care of the issue quickly and efficiently. Got repair info by 8 am Thursday and picked it up about 2 pm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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OIL CHANGE, NITROGEN FILL RECENTLY DON CHALMERS

I RECENTLY TOOK MY 2014 FORD ESCAPE INTO THE MAIN DON CHALMERS SERVICE DEPARTMENT IN RIO RANCHO, NM.. THE OIL CHANGE/NITROGEN FILL WAS COMPLETED IN A TIMELY MATTER . I APPRECIATE THE HIGH QUALITY RESULTS DON CHALMERS SERVICE DEPARTMENT CONSISTENTLY GETS ME,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good experience!

Dealership was professional, understanding and considerate of the customer’s needs and expectations. Nora sought to ensure that we were treated good and accommodated our requests and served as an ambassador between customer and management. Overall, experience was good and I look forward to future purchases at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent sales staff

My salesperson went out of her way to make the buying experience very pleasant. She was able to locate the exact model I wanted. The vehicle showed up late in the day, and had had it ready for me to pick up the next.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

great customer service ken willard was great

great customer service ken Willard has sold me three vehicles and I get treated great every time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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F150 New Truck Purchase

This is the third vehicle I have purchased from Don Chalmers. The previous two were pre-owned, and this purchase was new. Dave Piazza ahs been my salesperson every single time, and will be my salesperson in the future. Jackie in finance was a pleasure to deal with as well, along with Ian in delivery. Excellent service all around. Process took about 3.5 hours, only because I looked at 4 different vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

I have used Don Chalmers service Department in several occasions. Each time, they proved to be courteous, prompt, professional and knowledgeable. When needed, they provided me with a loaner vehicle. John Polkovitz was my service advisor and I am very happy with his services. The entire team were very helpful and understanding to my needs. My car is fixed now and it runs like new. Thank you Ford and Chalmers Service Department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Kim Stelzer

My salesman and the team he works with were exceptional. My whole experience at Don Chalmer's Ford was the best car buying experience I had in the Albuquerque.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.