Reviews
Thank you service and James!
I wasn't happy with having a broken vehicle but Don Chalmers service was amazing. James in service when above and beyond for me. I appreciate him very much for making this into a great service visit. I couldn't be happier!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Superb service
The service department at Chalmers Ford is immediately and completely available. It doesn't matter what our issue is, James always gets us worked in and accommodates our schedule. Kudos to James again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emergency Repair
I had a window issue while driving back to Rio Rancho late Wednesday. Not having this repaired quickly would have made driving a major hassle. Don Chalmers took care of the issue quickly and efficiently. Got repair info by 8 am Thursday and picked it up about 2 pm.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
OIL CHANGE, NITROGEN FILL RECENTLY DON CHALMERS
I RECENTLY TOOK MY 2014 FORD ESCAPE INTO THE MAIN DON CHALMERS SERVICE DEPARTMENT IN RIO RANCHO, NM.. THE OIL CHANGE/NITROGEN FILL WAS COMPLETED IN A TIMELY MATTER . I APPRECIATE THE HIGH QUALITY RESULTS DON CHALMERS SERVICE DEPARTMENT CONSISTENTLY GETS ME,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good experience!
Dealership was professional, understanding and considerate of the customer’s needs and expectations. Nora sought to ensure that we were treated good and accommodated our requests and served as an ambassador between customer and management. Overall, experience was good and I look forward to future purchases at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent sales staff
My salesperson went out of her way to make the buying experience very pleasant. She was able to locate the exact model I wanted. The vehicle showed up late in the day, and had had it ready for me to pick up the next.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great customer service ken willard was great
great customer service ken Willard has sold me three vehicles and I get treated great every time
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
F150 New Truck Purchase
This is the third vehicle I have purchased from Don Chalmers. The previous two were pre-owned, and this purchase was new. Dave Piazza ahs been my salesperson every single time, and will be my salesperson in the future. Jackie in finance was a pleasure to deal with as well, along with Ian in delivery. Excellent service all around. Process took about 3.5 hours, only because I looked at 4 different vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
I have used Don Chalmers service Department in several occasions. Each time, they proved to be courteous, prompt, professional and knowledgeable. When needed, they provided me with a loaner vehicle. John Polkovitz was my service advisor and I am very happy with his services. The entire team were very helpful and understanding to my needs. My car is fixed now and it runs like new. Thank you Ford and Chalmers Service Department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kim Stelzer
My salesman and the team he works with were exceptional. My whole experience at Don Chalmer's Ford was the best car buying experience I had in the Albuquerque.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
