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Breeden Dodge Chrysler Jeep RAM

(1,212 reviews)
2024 state dealer award
View 14 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,212 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Breeden Dodge Chrysler Jeep RAM from DealerRater.

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Worked with sales associate for over a month to find the...

Worked with sales associate for over a month to find the right vehicle, after I found one perfect for me, I got pre-approved through Chrysler. Finished the deal online, on the phone, and text. Arrived at the dealership to finalize, was given higher prices all around, and I was encouraged to go elsewhere. Which is exactly what I did! I reviewed the dealership on Google, the "owner" replied that they never were given my social security number or proof of income...such a feeble attempt to make it "my fault"! No, nobody apologized, nobody made any efforts to make things right! Just a show of excuses to cover themselves! Do NOT recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We received excellent service with the trade in if a 2020...

We received excellent service with the trade in if a 2020 Dodge Ram and a purchase of a 2020 Dodge Charger. We are a returning customer and will be back in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Two at once? Returning customer? WOW Thank you guys so much, we love our repeat customers!

Sales were GreatFinance guy was great Had service put...

Sales were Great Finance guy was great Had service put running boards put on my new truck. The cost was more than was told it was going be. I was going have more acc put on my truck. But I will not be doing that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Been happy with all the services they have provided,...

Been happy with all the services they have provided, everyone is friendly and they always do a great job, I have been very satisfied with them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My sales people and finance guy was awesome I was treated...

My sales people and finance guy was awesome I was treated wonderfully. But there was no oil in my car when I got home I checked it as soon as I got home and had to put 4 quarts of oil in it as soon as I got home. It makes me wonder if a inspection was even done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best prices for a new vehicle. Best trade-in prices....

Best prices for a new vehicle. Best trade-in prices. Good customer service and if there is a problem, they own it. I like Breeden Dodge, after having bought five vehicles from them since 2007.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything went just like they said time wise and cost...

Everything went just like they said time wise and cost ,got there at 8:00 a.m. pick up Jeep Grand Cherokee at 8:10 got done at 10:10 a.m. ,Great Job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The used vehicle that we traveled 5 hours to purchase had...

The used vehicle that we traveled 5 hours to purchase had been smoked in & had a burn hole in the rear leather seat. Of course no one knew that when we discussed the vehicle on the phone.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The staff was friendly and knowledgeable. However, I was...

The staff was friendly and knowledgeable. However, I was very disappointed to hear that the electrical connections that are needed to fix my vehicle would take 45 days to arrive. This seems a bit excessive especially when dealing with a newer vehicle. Now it appears that the car will not be fixed until April timeframe.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We completely understand and sympathize with you. COVID has caused shortages in supplies, parts and services in every industry. Thank you for understanding.

Consumer response

Thanks for the quick feedback. I understand constraints in the supply chain very well, but to many organizations are still using COVID as a crutch. This has been impacting us for nearly a year and most good organizations have figured out how to work through this pandemic and still satisfy customer as they had previously. Again the friendliness of your staff is great, but the miss in customer satisfaction is the issue this time. If we had an issue with the vehicle overall my frustration level would be higher.

Zach was very helpful and did the best to do a win win...

Zach was very helpful and did the best to do a win win business. He found a good used car and with the requirements I had.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.