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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Scam!

just got bent over by the service department for a xx diagnosis to replace a part ($6 Shradder valve) that wasn't faulty which necessitated a $430 service on my AC which is double than average cost! When I talked to the service department they stood behind their database and scoffed as if "how dare you question our authority"? Josh was actually nice and respectfully explained the repair and cost but Jeff Gann is a bloody wanker! Definitely won't be back!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New brakes, old truck

Knew something was wrong but wasn’t sure just what. Took in my stepsons 2008 F150. Jeff Gann got me checked in and quickly diagnosed the problem. Wasn’t what I had hoped but the job was quickly completed. Ready to go by the end of the day! Jeff, Scott and all the techs are great at Bob Moore Ford. Highly recommend them for all service work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good people, friendly and willing to answer any questions

I have all my services done here and it is because of the people. They are always helpful and willing to answer and questions one may have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buying experience

Was a quick and easy process. Everyone was helpful and had a great attitude. If you looking to buy ask for Matt he will help you out.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

I have used Bob Moore Service Center since 2015. They have given me excellent service to keep my car in superior condition. Jeff Gann is an excellent service representative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Expensive!!

Employees were nice and respectful. However, I was recommended services I already had done previously and the prices for items like air filters are extremely high. The service shuttle was the highlight of the visit, the driver is a neat guy. I’m exploring other options for the future due to price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Chad is always great to work with. Very attentive. Alignment just took a little longer than expected. .. don’t know what else to say, have to hit the minimum

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Chad was great

Had a recall notice... stopped in and they had it fixed quick! Very kind and respectful! Seriously the quickest and best service group we have had the pleasure of working with! Thanks Bob Moore Ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Truck repair

Great service Josh keep me informed throughout the repair and was very friendly and professional. I have recommended several times to friends and family great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Oil change

I went in for a regular oil change and maintenance. I always have a very good experience like I always do. Thank you very much Bob Moore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.