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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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The Service department personnel, particularly Josh...

The Service department personnel, particularly Josh Clift and Jeff Gann, and the mechanics have always performed with excellence on my Flex and my F-150 Truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Bob Moore Ford!

Appreciate the friendly and fast service given by Bob...

Appreciate the friendly and fast service given by Bob Moore. Was kept notified as to what was going on with the vehicle through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

Appoint went very well, and on time. Quick and easy with...

Appoint went very well, and on time. Quick and easy with no issues, pressure, or over-sells. I appreciated the recommendations for my next visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Greg, thank you so much for your positive comments about Bob Moore Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Bob Moore Ford charged me $900 to change out a front...

Bob Moore Ford charged me $900 to change out a front headlight with ballast. The way your personel even worded it was pathetic, that I should be sitting down for this news making it sound worse than it really was. I said no and went to Fast Lube of Moore. They literally greeted me in their lot, popped the hood infront of me and pulled out the bulb with the ballast. It’s sold as one entity and your people (Josh Clift) tried to scam me as if it were two separate pieces to make more money off of me especially during a time of Covid 19 and finances are steep for people, you all should be ashamed of yourselves. Fast Lube of Moore took care of me in 20 minutes and I paid less than $200 to get the work done. I have a formal letter I’m putting together for your president with photos of complaint. I was a loyal customer for 6 years and can guarantee you I will be taking my patronage elsewhere. I am EXTREMELY disappointed on how your corporate culture tried to screw me over. I am still in disbelief still.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Kyle was wonderful to work with, he made the process very...

Kyle was wonderful to work with, he made the process very smooth. Great personality and laid back. Most car salesman are not a joy to mess with, but Kyle doesn’t fall under that type at all. He is your guy and will do his best to get you the vehicle you’re looking for!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Ashley, we are very happy to have provided you with such a positive experience! We'll be sure to pass along the kind words to Kyle and the team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great

The staff was very friendly and helpful. The service on my vehicle was completed very fast. I have no complaints. I would definitely come back and recommend this location to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

I always receive great service in the service department...

I always receive great service in the service department at Bob Moore Ford even though I didn’t buy my car there. They are courteous and fast. I highly recommend this service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rick, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Moore Ford! We are always more than happy to assist you if anything else comes up. Take care!

Good Experience

We had a good experience purchasing a new vehicle from Bob Moore. Staff was very friendly and helpful. Felt they made an effort to meet us at the price point we needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Chris! Please don't hesitate to reach out if there's anything additional we can do for you.

Kyle always takes care of us and makes it a stress free...

Kyle always takes care of us and makes it a stress free process. Fair and honest deal, no need to spend hours arguing or fear getting ripped off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mdecher, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

Ricky Fietz did a great job! Found the truck I wanted,...

Ricky Fietz did a great job! Found the truck I wanted, we negotiated the entire deal by text great experience! I will definitely recommend Bob Moore Ford to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Bob Moore Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!