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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Got appt with short notice and zero hassle. Ryan did a...

Got appt with short notice and zero hassle. Ryan did a great job making sure everything was handled that I had requested and suggested some of the things that I should get looked at soon, but did not pressure me on those additions. Great service visit, as always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Ryan was excellent and very helpful getting my oil...

Ryan was excellent and very helpful getting my oil changed tires rotated and getting a new battery in my key fob. Would definitely recommend for a quick and easy experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was very pleased with my experience at Bob Moore....

I was very pleased with my experience at Bob Moore. Mathew Mckight was very helpful and pleasant to deal with. I would highly recommend talking with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent attention

Good environment, excellent attention. They have all the patience and kindness for attending the client. I was hoping to have better rates directly from the dealer, but the do not give you good help for that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Owner

Overall very good in all areas of the dealership and I just love Ford products in general. I have purchased six vehicles from Bob Moore I have all my service done there as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!

people personable friendly but didn't get the problem fixed,

Dealer personnel fine, but they didn't fix the problem. Have to return vehicle to get the job done. Did not have the part , got it the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Had issues with the service center, but they were...

Had issues with the service center, but they were excellent at working with us to correct the issues and return my vehicle in the best shape possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

Bob Moore was Great. Kyle the salesperson was friendly...

Bob Moore was Great. Kyle the salesperson was friendly and help us find what we wanted. We went to Metro Ford first. They would not honor the internet advertising price. WOULD NOT RECOMMAND METRO FORD

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello! We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

Great people and quick turnaround. Only thing I would...

Great people and quick turnaround. Only thing I would improve on is having advisors update their customers better. Other than that I had a good experience and will return

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

i'm always pleased with the care and attention I receive.

I always receive prompt attention. I set up an appointment and it's as if the service dept is awaiting my arrival. Service is complete in about an hour and I'm on my way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.