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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Awesome New Vehicle!

I just purchased my new vehicle from Bob Moore Ford. The experience was awesome! Salesman, Gary Baker, and GM, Jason Akers both went above and beyond to get the paperwork done without hassle and deliver the car. Great deal! I'm loving driving it! I will buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I think Bob Moore done their part but the wait for parts...

I think Bob Moore done their part but the wait for parts from ford is unbelievable unless they have problems with that type of car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Please reach out to us directly if you have any questions. Take care!

Josh was professional and courteous. My truck was...

Josh was professional and courteous. My truck was serviced in a timely manner. I will continue to take my truck there for service and repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out. Take care.

Jeff in service is great but labor charges for this...

Jeff in service is great but labor charges for this repair were unreasonable and I’ll find services of the same quality for less. Sadly I plan to look for a new automobile most Likely a truck soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

We recently purchased a new truck and Kyle was the most...

We recently purchased a new truck and Kyle was the most helpful salesman we have ever worked with. He made the experience Easy and treated us great. We recommend him to anyone purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave a review for us at Bob Moore Ford. We're happy we could meet your expectations. If you have any further questions, please don't hesitate to reach out. Take care.

Had brakes checked out. Resolved problem. Good service...

Had brakes checked out. Resolved problem. Good service from checking to checkout. Nothing more to be said service was excellent. Does not need to be repeated it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

Jeff is the best and not sure how he remembers my name...

Jeff is the best and not sure how he remembers my name when I don't come in on the regular. But he is always quick to help and answer questions that I may have. So you might want to hang on to him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service. Addressed out trucks issues with...

Great service. Addressed out trucks issues with expertise. Provided us with a loaner vehicle. Went above and beyond to ensure service was done to my satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Josh, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out. Take care.

Jeff always does a great job and keeps me up to date. He...

Jeff always does a great job and keeps me up to date. He makes sure the job is done right the first time and is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Steve, thank you for taking the time to leave a review for us at Bob Moore Ford. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Take care.

Great service fast and reliable, kept me informed every...

Great service fast and reliable, kept me informed every step of the way , call to ask a question after i dropped of the car and they were really polite and hopeful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.