Reviews
Write a reviewExceptional Service
I have always had great experiences with the Bib Moore Service Team. I work exclusively with Diron Carter and his expertise and professionalism has made me a repeat customer not only to service, but sales, as well. I purchased my second Cadillac from their dealership and they are the only ones performing my services. Thanks to the Bob Moore Family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Terrance, Thank you for being a loyal customer. We love making our customers happy. Let us know when your ready for number three! :)
Great service
My experience was great, my Service Advisor Amanda was extremely helpful. All repairs were done as stated and the ease of both drop off and pick up of my vehicle was outstanding. I would certainly recommend this dealership and wouldn't hesitate to return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
best service department
Best service department ever. Everyone is friendly. Best customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Customer Care
Service Rep. Doug made the repairs process easy and enjoyable. Got repairs done to satisfy me and that is hard to do. Thank you Doug and your technicians for a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Buying and Service Experience!
Had a great buying experience in Edmond with Jonette and their service staff is exceptional and go the extra mile to help you. Very professional and courteous all the way around. I would recommend them to anyone in the market for a Cadillac!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob moore Cadillac review
Great service and patient! Very friendly and trying to meet our needs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Quality Dealer and Best Service Around
Thank you Bob Moore Cadillac for 14 years of unbeatable service. Happy Holidays! David Carey, Oklahoma City
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, we're glad to hear that our team has taken such great care of you for so many years! We hope you come back to visit us for many more years (and miles) to come!
Sold a wrecked car
I went into this dealership expecting luxury. I traded in my low mileage 2011 Chevy Silverado for a low mileage (35,000) Cadillac SRX. I went in without my husband and worked as good a deal as I could. After 3 months and 3,000 miles later my car broke down on my way to work. I had it towed to the dealer. I pulled the carfax. Something was off. I'd been duped. They had sold me a car that had been in an extensive accident with multiple airbag deployment. My car was internally distributing fuel in my engine. We met with a manager trying to recover back money lost. They advised my husband we could by a car from them. No! We were then sent to a partner dealership that worked a deal due to our situation. Needless to say we still didn't get our full dollar back. If you buy from here MAKE THEM DISCLOSE DAMAGES!! All they care about is the sale.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great Customer Care
The customer service at Bob Moore Cadillac has always been excellent. Friendly service advisors, quick turnaround time on repairs, and fair and reasonable charges for work. Customers can depend on Bob Moore Cadillac service to get the job done right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bryan, we're glad to hear that our service team took great care of you!
2011 Cadillac maintance
Doug was very help and polite. He did everything to help me get my car finished in the time frame I needed. I appreciated him. I have been coming to Bob Moore since 1992. Like their new facilities.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Betty, we're so glad that Doug was able to take great care of you! And thank you for the kind words about our new facilities. We hope you come visit us again soon!