Reviews
Write a reviewCourteous, Professionalism and Great Service
I have never been assisted in such a courteous and polite way. Thanks to Mark Lee and Adran Gibbs for their great service in assisting me in purchasing my car, they were both very detailed and patient in explaining everything I needed to know about my car. Thanks to Bob Moore C. for having such a professional and energetic environment. Mark Lee and Adran Gibbs excellent service guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent and Complete Service to Me
My experience in searching for the vehicle I recently purchased was quick and very specific. I got exactly what I was in search of. The sale was easy and delivery timely. I've used this dealership for over 10 years with my other Cadillac and they have always been fair and treated me with exceptional professional customer service. I highly recommend them to anyone looking for honest people. Dixon Carter and Thomas Maassen are great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Recommend this dealership for Cadillac service
Great service for the maintenance requirements, I respect them for NOT trying to over-sell but make suggestions when recommended service is needed... Amanda Hamlin, Service Consultant, performed a friendly and great job !
- Customer service 4.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, DJ. Thanks for the review. We're glad you enjoyed your experience and were wondering what we could have done to improve the 1-star you rated us on the Buying Process. We always welcome suggestions to improve our customers' experience. Thanks!
Mark Lee! The Best Experience!
Mark Lee gave us the best car buying experience ever. His response time to calls or texts from us was immediate. He got everything from us that he needed before we arrived so all paperwork could be completed by the time we arrived and he didn't forget a thing. We drove nearly 5 hours to buy a used Nissan Armada that we came across online and it was even better than Mark and the pictures described. Everyone else we dealt with showed the same level of respect and professionalism. Thanks Bob Moore for allowing your staff to work the way they do. If you're looking for a new or used car start with Bob Moore, and do yourself a favor and ask for Mark Lee, we certainly will the next time we're looking for another vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service!
All of the staff at Bob Moore Cadillac are very professional and friendly at all times. Kyle Stephens takes care of every detail related to making sure my vehicle performs at its best. I appreciate Mr. Stephen's expertise and information he provides about my vehicle and other Cadillac products. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Be sure of what you are buying
I called to buy a used corvette from them and was assured it had a clean car fax. I put a deposit down and flew from Dallas to Oklahoma City only to find out the car had a "branded" title and was a lemon law buy back. I was obviously uncomfortable with this so I said I wasn't going to buy it and he told me I would need to get a cab back to the airport. I would not recommend doing Buisness here without thoroughly investigating the car you are buying. And ASK to see the car fax don't take there word for it
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Saved again...
I was on my way to a Dr. appointment, when I noticed a warning that one of my tires was losing pressure. I called the Bob Moore service department and was quickly connected to a service advisor. They recommended diverting from my appointment and bringing the vehicle right in. By the time I got there (I was less than 10 minutes away), they had notified my service advisor and he had a loaner vehicle ready to go. I signed for it and left immediately arriving in plenty of time for my appointment. After the appointment, I received a call letting me know that they had to order a new tire. The tire came in the same day and by 5 PM, I was back in my vehicle with a new front tire. That is service that most other dealerships would find hard to beat...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great and friendly service, Thank You Alll
The group we worked with is out standing and they all exceeded our expectations, we really appreciate your teams hard work and good attitudes, the wiliness to help people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob Moore Cadillac
We wanted to upgrade our 2015 Cadillac Escalade & the Bob Moore Cadillac team in Edmond made my transaction happen easily, promptly & satisfactorily. That's why I chose Cadillac in the first place & would highly recommend this dealership to my friends, family members & others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Will Dodd
I am allway treated great at Bob Moore Cadillac, Diran Carter allways make sure our car is right when we pick it up, Misty Mann allways goes out of her way to help, Have to give a big shout out to Jeff Powell for going out of his way to get us a loaner car. Thank You
- Customer service 5.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase