Bob Moore Cadillac of Edmond

This was my second service call at Bob Moore and compared to the first, this call was a disappointment. The status information provided was nothing when compared to the first call. After the first call I felt that Bob Moore had set an excellent standard. This call was ordinary. The only time I received any information without me initiating the contact was when there was an actual change to report. Info for fhe first call was provided even when there was nothing to report i.e. to let me know the service tech was not able to get to the service today but would in the morning. I liked knowing what was happening regularly and not just when the someone felt that the status change was significant enough to warrant a call. I do not like long gaps with no contact, that is why i initiated two contacts on my own on this service call.

The fan belt broke on our 2002 Buick Rendezvous(bought at Bob Moore. Bob Moore was quick to replace it to our complete satisfaction !

Recently I discovered I was unable to access ONSTAR on my 2013 ATS. I called Kyle Stephens and explained my problem. Kyle my service consultant set me up with an appointment that was convenient for me. My maintenance program provided a rental car and my schedule was uninterrupted. Another provision in my maintenance program covers any dents that the vehicle may have. Without my asking this service was also provided and the dents were repaired. I am very pleased with the way Bob Moore Cadillac delivers their services. I Would recommend your service to any one. PS KUDOS to Kyle Stephens the best in the business.

I always feel great every time I go to Bob Moore Cadillac of Edmond. I am well taken care of, every time I am at this dealership.

EXCELLENT ~ OUR SERVICE ADVISOR MR. D. CARTER HAS ALWAYS TAKEN CARE OF US SINCE DAY 1. THAT IS A GREAT TRACK RECORD, CONSIDERING DEALING WITH MR. CARTER SINCE THE FALL OF 2011. WE ARE WITH CADILLAC BECAUSE OF THE GREAT SERVICE THAT BOB MOORE CADILLAC OF EDMOND HAS PROVIDED US WITH. KEEP UP THE GREAT WORK AND YOU WILL HAVE OUR "VEHICLE AND SERVICE" BUSINESS, FOR LIFE.

I am so pleased with everything at Bob Moore Cadillac. The sales woman was wonderful, as was her manager. The service is superior to any service I have ever gotten. I will always buy from Bob Moore Cadillac!!!!

Diron Carter took a personal interest in my situation. I had complete confidence that he would take ownership of my service needs.

Service was excellent but I do not understand why the problem occurred at such a low mileage. Cadillac must still have problems with differentials.

I was driving home from work, "check engine" light came on, I pushed the OnStar button and asked to have a diagnostic test ran, it came back an error, and was asked if I wanted to contact my dealer to schedule for repair, said yes, OnStar got Bob Moore Cadillac on the line, date and time for repair set!! all while driving home!! never leaving my car!!....Bob Moore service did it's usual, excellent service!!

I am most pleased to have been treated like a valued customer. It is refreshing to be welcomed for scheduled service. The attention to details is appreciated.